Jennifer McKamey

• Answer on average 30 calls per day exceeding quota by 15%
• Provided prompt customer service with a professional, friendly and empathetic attitude
• On average 94% customer satisfaction survey results
• Proactively memorized over 55 company products and services including Mobility, Internet, TV and Home Security
• On average holding a 130% sales achievement and generating $42,000 new revenue monthly
• Completed customer insight reports and tickets of sensitive data using CRM software.

● Provide phone and email support to school administrators and finance teams for fee management software.

● Assume ownership and diligently follow up on tickets using the Freshdesk platform.

• Conduct virtual meetings with clients on Zoom to pinpoint software issues and facilitate training sessions.
• Maintained extensive knowledge of company products to recommend items aligned with customer needs.
• ● Identify recurring patterns and persistent issues, coordinating and collaborating with relevant teams to implement effective solutions.

• Helped with the launch of Western Canada's first fibre optic network
• Provided the highest level of customer services while fully supporting billing, sales, technical support and complaint calls
• Coached, mentored and trained new employees
• Collaborated with other teams to continue development of new department.

• Used active listening skill to identify customer issues and building meaningful relationships to provide solutions that best fit their needs
• Followed up with clients confirming delivery of devices and helped with setup
• Continuously, on average achieved 95% client satisfaction.

• Addressed all customer inquires including up-selling of services and technical support
• Defused volatile customer situations calmly and courteously
• Help with training and mentoring new hires
• Outbound calls to new customers confirming installation and satisfaction of new products and services.

• Used active listening to identify problems persisting to customers network issues for the CDMA and HSPA networks
• Became fluent in over 30 pieces of software
• Troubleshot and corrected any errors or problems
• Worked with other teams and departments to correct network errors
• Logged and followed up on tickets.