Jennifer McElwrath
Lodi
Summary
Professional support specialist equipped to meet and exceed client expectations. Known for strong collaboration skills, adaptability, and delivering reliable results in dynamic environments. Expertise in problem-solving, communication, and customer service. Aptitude for managing multiple tasks efficiently and maintaining positive client experience.
Overview
21
21
years of professional experience
Work History
Sr. Maintenance Support Rep
Fedex Ground
09.2021 - Current
- Played a primary role in supporting the Facility Maintenance Manager, Maintenance Service Managers, and maintenance technicians in daily operations in the maintenance department.
- Performed specialized maintenance tasks, such as, completing and processing work orders and purchase orders through various systems.
- Interacted with vendors, set up new vendors, and maintained well working relationships all around.
- Responsible for customized reports from the CMMS system, monitoring parts inventory and ensuring the shop is organized efficiently, as well as maintaining spending and safety-related documentation in accordance with retention policies and procedures.
- Input invoices and made sure bills were processed in a timely matter.
- Office tasks such as filing, copying, faxing, and answering phones are a part of the responsibilities in this role.
Senior Patient Scheduler
Adventist Health Lodi Memorial
04.2019 - 08.2021
- Responsible for scheduling patients procedures, appointments, obtaining doctors orders, preparing registration forms, and insuring proper communication between the doctor, the hospital, and the patient to insure streamline and professional care.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained medical records from other medical facilities, uploaded them into Cerner, and filed all records properly.
- Ensuring compliance with HIPAA and other relevant regulations.
- Oriented and trained new staff on proper procedures and policies and how to become successful in the role.
Unit Secretary
Bakersfield Memorial Hospital
01.2009 - 04.2019
- Performed administrative and clerical duties within a specific hospital unit, such as answering phones, making copies, faxing documentation, and filing paperwork.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Prepared patients charts for admission, discharge, and transfers.
Office Manager
Merry Maids
01.2004 - 08.2009
- Trained new hires on company procedures, ensuring consistent quality across all team members.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills.
- Performed routine inspections of completed work to verify that it met company standards and client expectations before leaving premises.
- Quoted possible new clients by evaluating by point system on how many rooms that need to be cleaned, how dirt the house is, and any other duties that the client would like done.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
Associate of Science -
Bakersfield College
Bakersfield, CAHigh School Diploma -
River Delta High School
Rio Vista, CA06-2003
Skills
- Microsoft office, Excel, Spreadsheet, Teams
- CRM software
- Teamwork and collaboration
- Customer service
- Administration support
- Staff management
- Records management
- Organization
- Billing, invoicing, accounting
- Inventory tracking
- Parts ordering, receiving
Timeline
Sr. Maintenance Support Rep
Fedex Ground
09.2021 - Current
Senior Patient Scheduler
Adventist Health Lodi Memorial
04.2019 - 08.2021
Unit Secretary
Bakersfield Memorial Hospital
01.2009 - 04.2019
Office Manager
Merry Maids
01.2004 - 08.2009
Associate of Science -
Bakersfield College
High School Diploma -
River Delta High School
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