Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer McBride

Grande Prairie,AB

Summary

Dynamic Retail Support Specialist with a proven track record at Purolator, excelling in data entry and effective communication. Recognized for enhancing operational efficiency and customer satisfaction through meticulous record-keeping and adaptability. Committed to delivering exceptional service while managing multiple priorities in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Retail Support Specialist

Purolator
Belleville, Ontario
02.2018 - 09.2023
  • Managed daily office operations to ensure efficiency and organization.
  • Maintained accurate records and files for easy retrieval and compliance.
  • Facilitated communication between departments to enhance collaboration efforts.
  • Assisted in preparing reports and presentations for management review.
  • Processed correspondence, emails, and phone calls with professionalism.
  • Provided training and support to new administrative staff as needed.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Developed and maintained filing systems for confidential documents and records.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Customer Service Representative

Cash 4 You
Peterborough, Ontario
12.2015 - 02.2018
  • Assisted customers with inquiries about financial services and products.
  • Processed transactions accurately using point-of-sale systems.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained knowledge of company policies to provide accurate information.
  • Educated clients on the benefits of various financial solutions offered.
  • Documented customer interactions in the database for future reference.
  • Followed up with customers to ensure satisfaction with service received.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.

Retail Support Specialist

Purolator
Belleville, Ontario
03.2011 - 11.2015
  • Delivered exceptional customer service to enhance client satisfaction and loyalty.
  • Coordinated with shipping teams to facilitate timely package processing and delivery.
  • Assisted in resolving customer inquiries and complaints through effective communication.
  • Maintained accurate records of shipments and transactions for operational integrity.
  • Analyzed data from reports to identify trends in consumer behavior.
  • Ensured compliance with company policies and procedures related to retail operations.
  • Maintained accurate records and files for easy retrieval and compliance.
  • Processed correspondence, emails, and phone calls with professionalism.

Call Center Representative

Teleperformance
Belleville, Ontario
05.2007 - 03.2011
  • Managed high-volume customer inquiries via phone and chat.
  • Resolved issues efficiently while maintaining customer satisfaction.
  • Utilized company software to track and escalate customer concerns.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Updated system with order specifics and customer details, preferences, and billing information.

Education

Diploma in Early Childhood Education

Loyalist College of Applied Arts And Technology
Belleville, None
09-2014

High School Diploma -

East Northumberland Secondary School
Brighton, ON
09-2006

Skills

  • Data entry
  • Office administration
  • Record keeping
  • Microsoft Excel
  • Database management
  • Email correspondence
  • Effective communication
  • Attention to detail
  • Time management
  • Inventory management
  • Multitasking
  • Time management capabilities
  • Adaptability and resilience
  • Excellent written and verbal communication

Timeline

Retail Support Specialist

Purolator
02.2018 - 09.2023

Customer Service Representative

Cash 4 You
12.2015 - 02.2018

Retail Support Specialist

Purolator
03.2011 - 11.2015

Call Center Representative

Teleperformance
05.2007 - 03.2011

Diploma in Early Childhood Education

Loyalist College of Applied Arts And Technology

High School Diploma -

East Northumberland Secondary School

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Jennifer McBride