Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Matthews

Burford,CAN

Summary

I am a results-driven Operations and Project Manager, in the online marketing world, with a proven track record of optimizing processes, leading high-performing teams, and delivering exceptional client outcomes. I am experienced in managing multi-faceted projects across creative, operational, and entrepreneurial spaces, with a history of driving efficiency, innovation, and growth. I am very well versed at developing and implementing Standard Operating Procedures (SOPs), fostering cross-departmental collaboration, and cultivating strong client relationships. I am known for exceptional leadership, problem-solving, and communication skills, along with a strong commitment to providing excellent service, both corporately and customer facing. Key achievements include reducing operational budgets by more than 60%, scaling businesses internationally, and building sustainable systems for long-term success. Knowledgeable [Desired Position] with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

19
19
years of professional experience

Work History

Operations Manager

7 Mile Media - Marketing Agency
05.2023 - Current
  • Oversee the smooth operation and success of all creative requirements for clients and internal projects at 7 Mile Media
  • High level Project Management
  • Lead recruitment, training, career development, and termination for a core team of 15 creative members, as well as manage external vendors
  • Develop and refine processes, research efficiency tools, and collaborate with leadership to meet deadlines and optimize timelines
  • Create and update Standard Operating Procedures (SOPs) and ensure effective communication across teams
  • Manage project timelines, resources, and budgets to ensure prompt execution and alignment with financial goals
  • Collaborate with executives to quote projects, review scoped work, and approve invoices
  • Facilitate cross-departmental collaboration with marketing teams to align on creative assets, coordinate resources, and uphold brand standards
  • Handle rapid context switching and maintain awareness of key stakeholders' top priorities
  • Identified massive budget padding and wastage opportunities to decrease department budgets by 60% in the first 4 months
  • Zero staff turnover since May 2023
  • Overhauled the entire department operations, processes and fulfillment and created all department SOPs to support future growth

Project Manager

7 Mile Media - Marketing Agency
05.2021 - 03.2023
  • Ensure projects meet deadlines by facilitating communication, action steps, and timely updates with internal and external teams
  • Collaborate with operations to improve processes, SOPs, and client onboarding experiences
  • Keep all project information organized, up-to-date, and compliant with 7 Mile Media SOPs
  • Manage project resources, addressing gaps by collaborating with relevant departments to maintain efficiency
  • Oversee creative briefs, train project managers, and minimize creative revisions to streamline execution
  • Conduct client onboarding calls, attend meetings, and ensure client approvals and updates are tracked in Basecamp
  • Provide strategic input on creative projects, ensuring alignment with timelines, budgets, and client expectations
  • Audit client assets, monitor scope, and ensure projects stay within budget and deliverables
  • Managed up to 25 client accounts efficiently
  • Developed and refined a brand new role - Creative Operations Project Manager
  • Developed and refined a brand new role - Client On Board Specialist

Operations & Business Manager

Salsa Babies Ltd
09.2005 - 05.2021
  • Experienced in all levels of the company, from instructor to head of Operations
  • Managed the entire scope of day to day operations of this company
  • Created 6 individual, comprehensive online training programs to sell online
  • Oversaw a team managing client support
  • Focus on strict adherence to the international brand awareness that we built
  • Built a turn-key business system for instructors and training programs
  • Independently grew the company to over 250 instructors across 13 countries
  • Built 6 independent programs from the ground up, including training, marketing, class materials and a library of original music for each of the 6 programs
  • Created and maintained a yearly conference where team members from all over the world, joined us

Education

Developmental Service Worker - Honours Graduate

HUMBER COLLEGE
Toronto, ON, CAN

Skills

  • Leadership
  • Project Management
  • Client Relationship Management
  • Problem-Solving
  • Process Optimization
  • Quick Decision-making
  • Excellent Written and Verbal Communication
  • Service Leadership
  • Employee and Client relations and Conflict Resolution
  • Culture Builder
  • Staff Management and Motivation
  • Superb Time Management Skills
  • Onboarding and Orientation
  • Customer Retention

Timeline

Operations Manager

7 Mile Media - Marketing Agency
05.2023 - Current

Project Manager

7 Mile Media - Marketing Agency
05.2021 - 03.2023

Operations & Business Manager

Salsa Babies Ltd
09.2005 - 05.2021

Developmental Service Worker - Honours Graduate

HUMBER COLLEGE
Jennifer Matthews