Jennifer Mathieu
East York,ON
Summary
Experienced Personal Support Worker with 25 years of expertise. Dedicated to providing exceptional care, personalized assistance, and emotional support to clients. Skilled in patient safety, medication administration, and handling challenging behaviors. Strong multitasking and interpersonal skills. Seeking a position as a Personal Support Worker.
Overview
25
25
years of professional experience
Work History
Personal Support Worker
Carefor Health & Community Services
01.2018 - 08.2020
- Assisted 8-12 clients daily with living needs, including bathing, and personal grooming to maintain self-esteem and general wellness.
- Monitored vital signs, administered medications, and tracked behaviors to keep healthcare supervisors informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided comprehensive transportation and mobility assistance, supporting clients in community activities, medical appointments, shopping trips and personal space.
- Collaborated with staff, families, and facilities to ensure clients' needs were met while implementing their independent personal care plan.
PSW/Union Rep /Health Safety Rep
Chartwell Pinewood Retirement Residence
01.2010 - 09.2013
- Monitored vital signs, administered medications, injections and tracked behavior's for over 40+ residents, while keeping healthcare supervisors informed.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Supported RPN with daily operational functions, including documentation.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Educated family members about disease processes, treatment options, self-care strategies, and available resources to promote informed decision-making regarding their loved one''s health management plan.
- Provided didactic and clinical instructions to orient new PSW's and potential student to achieve training outcomes.
- Participated in labor-management meetings to discuss labor issues.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Increased efficiency of emergency response procedures by coordinating drills and updating protocols as needed.
Personal Support Worker
Marianhill Long-term Care
09.2002 - 02.2010
- Assisted 8-14 clients with daily living needs, including bathing, grooming, and maintaining self-esteem and general wellness.
- Maintained clean personal areas and prepared nutritious meals according to client's dietary needs and religious beliefs.
- Provided safe mobility support for clients in personal and public spaces.
- Organized and managed client files, including documentation.
- Demonstrated cultural competence in providing palliative care services tailored to unique needs of diverse patient populations.
- Managed patients recovering from medical or surgical procedures.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients in dementia unit to improve coping abilities.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Provided high level of quality, compassionate care to patients and families during respite stay overs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Diploma - Business
Algonquin College
Pembroke, ON06.2024
CPR/AED/First Aid - CPR/AED/First Aid
National CPRFoundation
Toronto, ON02.2024
Blood-Borne Pathogens - Blood-Borne Pathogens
National CPR Foundation
Toronto, ON02.2024
Respiratory Fit Test Card - Respiratory Fit Test
Levitt Safety Limited
Toronto, ON09.2021
Personal Support Worker Certificate - Health Aide
Algonquin College
Pembroke, ON09.1999
Skills
- Microsoft Word, Excel, and PowerPoint proficiency
- Strong organizational, interpersonal skills and time management
- Dementia Care
- End of life care (palliative)
- Medication Administration
- Multitasking and Organization
- Strong verbal and written communication skills
- Critical thinking and complex problem-solving
- Leadership and teamwork
- Behavioral Management
- Physical therapy administration(ROM)
Languages
English
References
References available upon request
Timeline
Personal Support Worker
Carefor Health & Community Services
01.2018 - 08.2020
PSW/Union Rep /Health Safety Rep
Chartwell Pinewood Retirement Residence
01.2010 - 09.2013
Personal Support Worker
Marianhill Long-term Care
09.2002 - 02.2010
Diploma - Business
Algonquin College
CPR/AED/First Aid - CPR/AED/First Aid
National CPRFoundation
Blood-Borne Pathogens - Blood-Borne Pathogens
National CPR Foundation
Respiratory Fit Test Card - Respiratory Fit Test
Levitt Safety Limited
Personal Support Worker Certificate - Health Aide
Algonquin College
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