Jennifer Mathews
Santa Cruz,CA
Summary
Proactive leader skilled in complex problem-solving and employee motivation. Successfully coordinated team efforts to optimize resource allocation and enhance service delivery, contributing to improved operational outcomes.
Overview
19
19
years of professional experience
Work History
Supervisor Patient Access
Optum360
Santa Cruz
04.2023 - Current
- Oversaw daily operations to ensure compliance with healthcare regulations and standards.
- Trained and mentored new staff on best practices and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and accuracy.
- Coordinated team schedules to optimize resource allocation and service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Patient Service Representative Team Lead
Dignity Health Dominican Hospital
Santa Cruz, CA
02.2020 - 04.2023
- Trained new representatives on customer service protocols and system usage.
- Monitored team performance metrics to identify areas for improvement and development.
- Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
- Led team in delivering exceptional patient service and support.
Patient Service Representative
Dignity Health Dominican Hospital
Santa Cruz, CA
04.2007 - 04.2020
- Provided accurate information regarding services, insurance, and billing procedures to patients.
- Resolved patient inquiries and concerns efficiently, improving satisfaction ratings.
- Collaborated with healthcare providers to ensure seamless communication of patient needs.
- Maintained electronic health records with a focus on accuracy and compliance standards.
Skills
- Goal oriented
- Staff management
- Employee motivation
- Decision-making
- Complex Problem-solving
- Process improvement
- Policy enforcement
- Process monitoring and improvement
- Expectation setting
- Multitasking
- Problem resolution
Timeline
Supervisor Patient Access
Optum360
04.2023 - Current
Patient Service Representative Team Lead
Dignity Health Dominican Hospital
02.2020 - 04.2023
Patient Service Representative
Dignity Health Dominican Hospital
04.2007 - 04.2020