- Learning new cooking techniques and expanding my culinary skills
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Jogging on my favorite trails, embracing a healthy lifestyle and enjoying time in nature
Jennifer Mastrangelo
Aurora
Summary
Results-oriented professional with 20+ years of experience in real estate, portfolio management, and business development. Successfully manages client relationships, negotiates high-value contracts, and drives business growth. Expert in market analysis, strategic planning, and customer retention with a strong ability to identify expansion opportunities and maximize profitability. Builds lasting relationships with clients, leads cross-functional teams, and delivers exceptional service. Passionate about leveraging market trends and data-driven insights to achieve business objectives while ensuring customer satisfaction and long-term success.
Overview
20
20
years of professional experience
Work History
Realtor
Century 21 Leading Edge
01.2023 - Current
- Provide clients with comprehensive market analysis reports to facilitate informed decision-making.
- Organize and lead property showings and open houses for prospective buyers.
- Negotiate purchase agreements and contracts between buyers and sellers to secure favourable terms.
- Maintain consistent communication with clients, keeping them updated on market trends, new listings, and progress.
- Ensure the accurate completion and timely submission of all necessary documentation and paperwork.
- Develop and maintain a strong network of industry contacts to generate leads and referrals.
- Deliver exceptional customer service throughout the buying or selling process, promptly addressing client concerns or inquiries with professionalism.
Lease and Finance Portfolio Manager
BMW Markham
01.2010 - 01.2021
- Manage and optimize lease, finance, and owner's choice renewals to maximize retention.
- Stay current with retailer and manufacturer programs and incentives to provide clients with relevant options.
- Regularly contact customers to ensure satisfaction and inform them of lease or loan programs for which they qualify.
- Attend weekly End of Term meetings with the General Manager and Sales Managers to review performance and strategies.
- Prepare and submit monthly reports to the President/GM, highlighting key metrics and insights.
- Monitor the performance and activities of Sales Representatives to ensure alignment with company goals.
- Maintain consistent and accurate paperwork to ensure smooth operations and compliance.
- Facilitate portfolio performance reviews and implement new strategies to drive improvement.
Delivery Supervisor
BMW Markham
01.2008 - 01.2010
- Manage a team of delivery specialists, overseeing delivery scheduling and appointments.
- Mentor new team members, providing guidance on best practices and company policies.
- Prepare annual performance reviews and assist with the hiring process for prospective employees.
- Coordinate vehicle deliveries by working with the service department, sales consultants, and customers to ensure a seamless process.
- Collaborate with sales staff to ensure all necessary paperwork is completed.
- Verify the accuracy of cash sale, lease, finance contracts, as well as registration, vehicle plates, and credit documentation.
- Inspect vehicles to ensure Pre-Delivery Inspections (PDI) are completed.
- Meet with management to provide feedback on customer queries and satisfaction.
Business Development Centre Representative
BMW Markham
01.2005 - 01.2008
- Foster and strengthen business relationships with both new and existing customers.
- Enhance client satisfaction by promptly addressing inquiries and delivering exceptional customer service.
- Drive business growth and retention through the strategic implementation and coordination of effective tactics.
- Respond to incoming sales inquiries with professionalism and efficiency, ensuring complete satisfaction.
- Interpret and apply complex processes and software to meet customer needs.
- Serve as the primary point of contact for new customers, guiding them through their initial experience.
- Participate in all training sessions and actively contribute insights during monthly management meetings.
Education
Certificate -
Humber Real Estate Program
Toronto, ON01.2022
Certificate -
George Brown College
Toronto, ON01.2005
Ontario Secondary School Diploma -
Brother Andre C.H.S.
Markham, ON01.2004
Skills
- Communication
- Customer service
- Adaptability
- Problem Solving
- Organization
- Self-motivated
- Relationship management
- Documentation management
- Attention to detail
- Time management
- Online tools
- CRM integration
- Market analysis
- Client relations
- Strong negotiation skills
- Comparative market analysis
- Property marketing
- Tech-savvy mindset
- Schedule coordination
- Database management
- Social media marketing
- Market research
- Business development
- Leasing and sales
Interests
Timeline
Realtor
Century 21 Leading Edge
01.2023 - Current
Lease and Finance Portfolio Manager
BMW Markham
01.2010 - 01.2021
Delivery Supervisor
BMW Markham
01.2008 - 01.2010
Business Development Centre Representative
BMW Markham
01.2005 - 01.2008
Certificate -
George Brown College
Ontario Secondary School Diploma -
Brother Andre C.H.S.
Certificate -
Humber Real Estate Program
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