- Learning new cooking techniques and expanding my culinary skills
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Jogging on my favorite trails, embracing a healthy lifestyle and enjoying time in nature
Jennifer Mastrangelo
Aurora
Summary
Results-oriented professional with 20+ years of experience in real estate, portfolio management, and business development. Successfully manages client relationships, negotiates high-value contracts, and drives business growth. Expert in market analysis, strategic planning, and customer retention with a strong ability to identify expansion opportunities and maximize profitability. Builds lasting relationships with clients, leads cross-functional teams, and delivers exceptional service. Passionate about leveraging market trends and data-driven insights to achieve business objectives while ensuring customer satisfaction and long-term success.
Overview
20
20
years of professional experience
Work History
Realtor
Century 21 Leading Edge
01.2023 - Current
- Provide clients with comprehensive market analysis reports to facilitate informed decision-making.
- Organize and lead property showings and open houses for prospective buyers.
- Negotiate purchase agreements and contracts between buyers and sellers to secure favourable terms.
- Maintain consistent communication with clients, keeping them updated on market trends, new listings, and progress.
- Ensure the accurate completion and timely submission of all necessary documentation and paperwork.
- Develop and maintain a strong network of industry contacts to generate leads and referrals.
- Deliver exceptional customer service throughout the buying or selling process, promptly addressing client concerns or inquiries with professionalism.
Lease and Finance Portfolio Manager
BMW Markham
01.2010 - 01.2021
- Manage and optimize lease, finance, and owner's choice renewals to maximize retention.
- Stay current with retailer and manufacturer programs and incentives to provide clients with relevant options.
- Regularly contact customers to ensure satisfaction and inform them of lease or loan programs for which they qualify.
- Attend weekly End of Term meetings with the General Manager and Sales Managers to review performance and strategies.
- Prepare and submit monthly reports to the President/GM, highlighting key metrics and insights.
- Monitor the performance and activities of Sales Representatives to ensure alignment with company goals.
- Maintain consistent and accurate paperwork to ensure smooth operations and compliance.
- Facilitate portfolio performance reviews and implement new strategies to drive improvement.
Delivery Supervisor
BMW Markham
01.2008 - 01.2010
- Manage a team of delivery specialists, overseeing delivery scheduling and appointments.
- Mentor new team members, providing guidance on best practices and company policies.
- Prepare annual performance reviews and assist with the hiring process for prospective employees.
- Coordinate vehicle deliveries by working with the service department, sales consultants, and customers to ensure a seamless process.
- Collaborate with sales staff to ensure all necessary paperwork is completed.
- Verify the accuracy of cash sale, lease, finance contracts, as well as registration, vehicle plates, and credit documentation.
- Inspect vehicles to ensure Pre-Delivery Inspections (PDI) are completed.
- Meet with management to provide feedback on customer queries and satisfaction.
Business Development Centre Representative
BMW Markham
01.2005 - 01.2008
- Foster and strengthen business relationships with both new and existing customers.
- Enhance client satisfaction by promptly addressing inquiries and delivering exceptional customer service.
- Drive business growth and retention through the strategic implementation and coordination of effective tactics.
- Respond to incoming sales inquiries with professionalism and efficiency, ensuring complete satisfaction.
- Interpret and apply complex processes and software to meet customer needs.
- Serve as the primary point of contact for new customers, guiding them through their initial experience.
- Participate in all training sessions and actively contribute insights during monthly management meetings.
Education
Certificate -
Humber Real Estate Program
Toronto, ON01.2022
Certificate -
George Brown College
Toronto, ON01.2005
Ontario Secondary School Diploma -
Brother Andre C.H.S.
Markham, ON01.2004
Skills
- Communication
- Customer service
- Adaptability
- Problem Solving
- Organization
- Self-motivated
- Relationship management
- Documentation management
- Attention to detail
- Time management
- Online tools
- CRM integration
- Market analysis
- Client relations
- Strong negotiation skills
- Comparative market analysis
- Property marketing
- Tech-savvy mindset
- Schedule coordination
- Database management
- Social media marketing
- Market research
- Business development
- Leasing and sales
Interests
Timeline
Realtor
Century 21 Leading Edge
01.2023 - Current
Lease and Finance Portfolio Manager
BMW Markham
01.2010 - 01.2021
Delivery Supervisor
BMW Markham
01.2008 - 01.2010
Business Development Centre Representative
BMW Markham
01.2005 - 01.2008
Certificate -
George Brown College
Ontario Secondary School Diploma -
Brother Andre C.H.S.
Certificate -
Humber Real Estate Program
Similar Profiles
Ryan LeachRyan Leach
Real Estate Sales Agent at Century 21 Leading Edge Realty Inc.Real Estate Sales Agent at Century 21 Leading Edge Realty Inc.
Abanoub AbdelsayedAbanoub Abdelsayed
Real Estate Agent at Century 21 Leading EdgeReal Estate Agent at Century 21 Leading Edge
Jennifer MASTRANGELOJennifer MASTRANGELO
Realtor at Century 21 Leading EdgeRealtor at Century 21 Leading Edge