Jennifer MASTRANGELO
Aurora,Canada
Summary
With over 20 years of experience in real estate, business development, and lease and finance portfolio management, I bring a wealth of expertise in strategic analysis, problem-solving, and optimizing business processes. My background has equipped me with a strong ability to assess data, identify key insights, and ensure optimal performance across various sectors. I am highly skilled in evaluating complex portfolios, making data-driven decisions, and delivering effective solutions that drive business growth. With a keen eye for detail and a focus on continuous improvement, I am eager to apply my experience in a role that requires evaluating and enhancing processes for better efficiency and accuracy.
Overview
21
21
years of professional experience
Work History
Realtor
Century 21 Leading Edge
Stouffville, Canada
01.2023 - Current
- Provide clients with comprehensive market analysis reports to help them make informed decisions
- Schedule and conduct property showings and open houses for potential buyers
- Negotiate purchase agreements and contracts between buyers and sellers to achieve favorable terms
- Maintain regular communication with clients to keep them updated on market trends, listings, and progress
- Ensure all necessary documentation and paperwork are completed accurately and submitted on time
- Build and maintain a network of contacts within the real estate industry to generate leads and referrals
- Provide exceptional customer service to clients throughout the buying or selling process, addressing any concerns or questions promptly and professionally
Lease and Finance Portfolio Manager
BMW Markham
Markham, Canada
01.2010 - 01.2021
- Manage and maximize lease, finance, and owners' choice renewals
- Prospect the lease, finance, owners' choice, and cash client portfolio to increase vehicle sales
- Understand the Quality Management System and relevant documentation
- Promote business growth and retention through the implementation and coordination of strategies and tactics focused on encouraging a healthy and stable business environment
- Monitor the activities and performance of sales and service consultants
- Manage and maintain end of term follow-up process to ensure all customers are aware of their end of term options
- Keep up to date with all retailer and manufacturer programs and incentives
- Contact all customers regularly to ensure utmost satisfaction and are notified of any lease, or loan programs which they qualify for
- Maintain up to date 'hot list' and search for any wanted vehicles
- Attend weekly End of Term meetings with General Manager, and Sales Managers
- Prepare monthly reports to submit to the President/GM
- Ensure all Sales Representatives are in contact, complete follow-ups and enter notes with regards to end of lease / finance customers
- Manage and maintain consistent and accurate paperwork at all times
Delivery Supervisor
BMW Markham
Markham, Canada
01.2008 - 01.2010
- Manage a team of delivery specialists and schedule delivery appointments
- Prepare annual reviews, assist in hiring of prospective employees
- Coordinate / schedule vehicle deliveries with the service department, sales consultant and customer to ensure smooth delivery process
- Meet with sales staff to ensure all paperwork is complete
- Ensure all documentation of cash sale, lease, finance contracts are complete, as well as registration, vehicle plate, and credit paperwork is accurate
- Inspect vehicle for cleanliness, and ensure PDI is complete
- Meet with customers to review options, sync cellular, teach operation of vehicle
- Provide follow up call to ensure customer is satisfied with vehicle and answer any queries with regards to operation of vehicle
- Meet with management to provide input with regards to queries and customer satisfaction
Business Development Centre Representative
BMW Markham
Markham, Canada
01.2005 - 01.2008
- Secure strong business relationships with new and existing customers
- Promote business growth and retention through the implementation and coordination of strategies and tactics
- Answer incoming sales inquiry calls promptly, courteously and make every effort to satisfy the caller's inquiry
- Interpret, apply complex process concepts and software
- Serve as the first point of contact for new customers
- Attend all training sessions, and provide input for monthly meetings with management
Chef De Partie
Angus Glen Golf and Country Club
Markham, Canada
01.2004 - 01.2005
- Managed station setup and supply procurement for efficient menu service
- Prepared a diverse range of food items, ensuring culinary excellence
- Crafted sauces and garnishes to enhance dish presentation
- Adhered to strict culinary standards for all menu items
- Proactively informed management of any supply shortages, ensuring uninterrupted service
Education
Certificate -
Humber Real Estate Program
Toronto, ON01.2022
Certificate -
George Brown College
Toronto, ON01.2005
Ontario Secondary School Diploma -
Brother Andre C.H.S.
Markham, ON01.2004
Skills
- Communication
- Customer service
- Adaptability
- Problem Solving
- Technology Proficiency
- Organization
- Self-motivated
- Relationship management
- Documentation management
- Attention to detail
- Time management
- Online tools
- Data analytics
- CRM integration
- Market analysis
- Data interpretation
Hobbies and Interests
- Jogging on one of my favorite trails
- Reading a thriller novel
Timeline
Realtor
Century 21 Leading Edge
01.2023 - Current
Lease and Finance Portfolio Manager
BMW Markham
01.2010 - 01.2021
Delivery Supervisor
BMW Markham
01.2008 - 01.2010
Business Development Centre Representative
BMW Markham
01.2005 - 01.2008
Chef De Partie
Angus Glen Golf and Country Club
01.2004 - 01.2005
Certificate -
Humber Real Estate Program
Certificate -
George Brown College
Ontario Secondary School Diploma -
Brother Andre C.H.S.
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