Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Martinez

Ukiah

Summary

Dedicated Certified Clinical Medical Assistant with a proven track record at Providence Saint Joseph Medical Center, excelling in patient care and EMR documentation. Recognized for enhancing patient satisfaction through compassionate service and efficient scheduling. Skilled in HIPAA compliance and clinical documentation, fostering a collaborative environment to improve health outcomes.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Certified Clinical/Admin Medical Assistant

Providence Saint Joseph Medical Center
06.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Enhanced patient satisfaction by providing efficient and courteous administrative support to medical staff.
  • Organized patient referrals to specialists, facilitating timely access to necessary healthcare services.
  • Participated in ongoing professional development opportunities for staying current on industry trends and maintaining relevant skillsets.
  • Facilitated communication between patients, providers, laboratories, pharmacies which ensured seamless coordination of services.
  • Assisted in the implementation of new office policies that led to a more organized workplace environment.
  • Collaborated with interdisciplinary teams to develop individualized patient care plans, improving overall health outcomes.
  • Supported physicians during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
  • Contributed towards a positive work culture by actively participating in team meetings and collaborating with colleagues to solve challenges.
  • Implemented electronic health record systems, increasing team efficiency and simplifying data retrieval processes.
  • Maintained accurate medical records, contributing to improved patient care and safety.
  • Provided compassionate care to patients by promptly addressing concerns and answering questions regarding their treatment plans.
  • Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
  • Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
  • Managed a high volume of patient correspondence, ensuring timely responses and appropriate escalation of urgent matters.
  • Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
  • Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Used EPIC and ARIA to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Prepared and processed patient referrals and transfer requests.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.

Certified Medical Assistant Scribe

Adventist Health Ukiah Valley
11.2018 - 02.2020
  • Accompany Physician into the patient examination room to transcribe their history and physical exam, and document accurately the physicians encounter with the patient and other present into EMR.
  • Accurately documents all proper diagnosis and symptoms as well as follow instructions and prescriptions as dictated by the physician.
  • Transcribe patient orders including laboratory test, radiology test, medications, and any pertinent information.
  • Document any procedures performed by the physician.
  • Works with a physician to complete and submit medical records in a timely manner.
  • Communicating with patients, staff and supervising physicians professionally.
  • Completing all administrative tasks efficiently and helping the physician prescribe medications electronically.
  • Prepared detailed healthcare summaries of each patient and presented patients cases to physicians prior to their visits.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
  • Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
  • Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.

Certified Podiatric Medical Assistant

Ukiah Podiatry Group-Jonathan B. Kreger DPM
09.2004 - 03.2018
  • Facilitated timely diagnostics by proficiently performing X-ray imaging under podiatrist supervision when necessary.
  • Collaborated with interdisciplinary teams to deliver coordinated and comprehensive care for patients with complex podiatric needs.
  • Supported patients'' overall well-being through meticulous wound care, dressing changes, suture removals, and monitoring healing progress.
  • Boosted patient satisfaction through effective communication and education on treatment plans and post-operative care instructions.
  • Promoted a safe clinical environment through compliance with OSHA guidelines in all aspects of daily work activities.
  • Optimized clinic efficiency by organizing and maintaining medical supplies, instruments, and equipment for daily use.
  • Managed inventory effectively through regular stock assessments, placing orders promptly when needed to avoid supply shortages that could impact clinic operations negatively.
  • Enhanced patient care by assisting podiatrists with examinations, minor surgeries, and various treatments.
  • Fostered a welcoming atmosphere for patients by addressing their concerns, answering questions, and providing reassurance during appointments.
  • Enhanced practice reputation within community through compassionate patient care and excellent bedside manner.
  • Provided quality support to podiatrists during diagnostic procedures, ensuring accurate results and proper patient management.
  • Demonstrated commitment to professional development by attending industry conferences or continuing education opportunities related to podiatric medicine assistance field regularly.
  • Improved patient experience by conducting thorough pre-examination interviews and documenting relevant medical history.
  • Ensured a sterile environment by properly preparing examination rooms before each appointment and following strict sanitation protocols.
  • Played a key role in the overall success of the clinic by consistently demonstrating professionalism, dedication, and commitment to excellence in all aspects of podiatric medical assistance.
  • Increased treatment effectiveness by accurately measuring patients'' feet for custom orthotics prescriptions or footwear recommendations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Streamlined administrative tasks such as maintaining patient records, billing, insurance processing, and coordinating referrals to other healthcare providers.

Education

Graduate Certificate - Certified Medical Assistant

Mendocino County Office Of Education
Ukiah, CA
02-2004

High School Diploma -

San Hedrin
Willits CA
06-2001

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Procedure assistance
  • Compassionate
  • CPR
  • Specimens collection and processing
  • Patient assessments
  • Medical procedures
  • Professionalism and ethics
  • Maintaining confidentiality
  • Insurance verification
  • Sterilization techniques
  • First aid
  • Medical supply inventory
  • Medical office administration
  • Patient relations
  • X-Ray knowledge
  • Sensitive to the needs of Geriatric patients
  • Simple dressings
  • Prioritizing stat orders
  • Professional bedside manner
  • Payment collection
  • Medical billing and coding
  • Emergency response preparedness
  • Companionship and emotional support
  • Insurance claims
  • Medical billing
  • Wound care specialist
  • Medical transcription
  • Insurance authorizations

Certification

  • CCMA - Certified Clinical Medical Assistant
  • Member of American Society of Podiatric Medical Assistants (ASPMA)
  • Certified Podiatric Medical Assistant (PMAC)
  • Western Podiatric Medical Conference-Los Angeles
  • National Podiatric Foot and Ankle Seminar-Las Vegas

Timeline

Certified Clinical/Admin Medical Assistant

Providence Saint Joseph Medical Center
06.2023 - Current

Certified Medical Assistant Scribe

Adventist Health Ukiah Valley
11.2018 - 02.2020

Certified Podiatric Medical Assistant

Ukiah Podiatry Group-Jonathan B. Kreger DPM
09.2004 - 03.2018

Graduate Certificate - Certified Medical Assistant

Mendocino County Office Of Education

High School Diploma -

San Hedrin

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Jennifer Martinez