Jennifer Martinez
Oakland
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
19
19
years of professional experience
Work History
Administrative Service Coordinator IV
Kaiser Permanente
10.2017 - Current
- Scheduling and assent events at The Garfield Center. Previously in San Leandro
- Develop client intake forms and interview processes that enhance the ability to understand clients requirement and and led to a higher increase in customer satisfaction
- Office Management
- Small to medium Project management, organization of meetings, documents and preparation of presentations and management reports.
- Streamlined service coordination processes for improved team productivity and response times.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Prioritize and manage multiple calendars simultaneously, proactively identifying gaps and inefficiencies while working to smooth the seams and keep my leaders on track
- Maintain sensitive and complex calendars, requiring coordination with both internal and external executives and assistants
- Schedule domestic and international travel and daily agendas, with impeccable attention to detail
- Reconcile business expenses in a timely manner and continuously track team budgets
- Anticipate and solve needs that may come into the department needs
- Coordinate special events by setting up venue, catering, activities, etc
- Maintain system for office routine, record keeping, confidential files log and other specific reports
Executive Assistant
Kaiser Permanente
10.2015 - 10.2017
- Prioritize and manage multiple calendars simultaneously, proactively identifying gaps and inefficiencies while working to smooth the seams and keep my leaders on track
- Develop a deep understanding of your own teams as well as cross-functional partners through ongoing collaboration
- Find new and efficient ways to create and maintain work systems and processes to help maximize your executives time, including weekly reporting, goal-tracking, and team meetings
- Demonstrate composure and flexibility, regardless of challenging priorities
- Ensure my executives are prepared for all meetings and events, and assist with preparation of presentation materials
- Maintain sensitive and complex calendars, requiring coordination with both internal and external executives and assistants
- Schedule domestic and international travel and daily agendas, with impeccable attention to detail
- Reconcile business expenses in a timely manner and continuously track team budgets
- Entrusted to handle sensitive information with a high degree of confidentiality and professionalism
- Manage Fed Ex, Iron Mountain and Staples accounts, liaison to building management
- Take, transcribe and distribute meeting minutes
- Provide support and counsel to all employee inquiries
- Anticipate and solve needs that may come into the department needs
- Coordinate special events by setting up venue, catering, activities, etc
- Maintain system for office routine, record keeping, confidential files log and other specific reports
- Exercise new methods or techniques to obtain better results in daily tasks
- Schedule and conduct employee ergonomic evaluations and follow-ups
- Create service requests based on ergonomic evaluations via Lotus Notes program system.
Office Manager/Underwriter
Kaiser Permanente
10.2007 - 10.2015
- Develop a deep understanding of your own teams as well as cross-functional partners through ongoing collaboration
- Find new and efficient ways to create and maintain work systems and processes to help maximize your executives time, including weekly reporting, goal-tracking, and team meetings
- Schedule domestic and international travel and daily agendas, with impeccable attention to detail
- Reconcile business expenses in a timely manner and continuously track team budgets
- Entrusted to handle sensitive information with a high degree of confidentiality and professionalism
- Manage Fed Ex, Iron Mountain and Staples accounts, liaison to building management
- Anticipate and solve needs that may come into the department needs
- Coordinate special events by setting up venue, catering, activities, etc
- Maintain system for office routine, record keeping, confidential files log and other specific reports
- Exercise new methods or techniques to obtain better results in daily tasks
- Schedule and conduct employee ergonomic evaluations and follow-ups
- Create service requests based on ergonomic evaluations via Lotus Notes program system.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Employment Specialist
Covenant House California
12.2004 - 10.2010
- Case manager: managed intake and assessment to create a system of partnerships between client, and organizations
- Assisted with design of a service plan for each youth, guide clients through mayor life transitions, help develop a career-path by developing workshops and Intervening in the community by partnering among institutions
- Link clients with partners, Implement and monitor the service plan; evaluate effectiveness of the program for each client.
Education
Associates - Information Technology and Network Administration
Computer Learning Center
06.2000
Bachelor’s Degree - Liberal Art
Miami Dade College
11.1997
Skills
- Notetaking and Documentation
- Community Liaison
- Needs Assessment
- Service Monitoring and Evaluation
- Accurate Recordkeeping
- Logistics Coordination
- Issue Research
- Decision Making
- Empathy and Compassion
- Active Listening
- Cross-functional Collaboration
- Adaptability and Flexibility
Qualifications Summary
Bilingual (English/Spanish), Excellent written and Verbal communications, Comfortable interacting with all organizational & cultural levels., MS Word, Excel, Power Point, People Soft, Lotus Notes, Webex, FileMaker Pro, OneLink, Mainframe, Snagit, Outlook, skype for business and TEAMS., Expert in simultaneously changing priorities and skillfully manage large projects, start to finish., Quickly embrace new concepts and methods., Keen eye for errors and inconsistencies. Strive for flawless output.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Service Coordinator IV
Kaiser Permanente
10.2017 - Current
Executive Assistant
Kaiser Permanente
10.2015 - 10.2017
Office Manager/Underwriter
Kaiser Permanente
10.2007 - 10.2015
Employment Specialist
Covenant House California
12.2004 - 10.2010
Associates - Information Technology and Network Administration
Computer Learning Center
Bachelor’s Degree - Liberal Art
Miami Dade College
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