Jennifer Martin
Niagara Falls,ON
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
MicroAge Technology Services
12.2018 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Administrator
Shifra Homes
12.2017 - 12.2018
- Managed all aspects of the financials; receivables, payables, payroll, petty cash, financial reconciliation, donations and grants using Quickbooks.
- Responsible for all administrative tasks for the charity and residence, grant reporting, scheduling, correspondence, phones, filing, photocopying, inventory, and all other tasks when required.
- Communicate clearly and deal with queries colleagues, students, volunteers, donors and residents.
- Accurately manage and maintain all statistics tracking for charity and grant reporting, databases and website with relevant information.
- Review and disperse payment for expenses to students, staff and volunteers.
- Complete tax remittance monthly, tax receipts, GST and T4's.
- Responsible for first aid supplies as well as office and inventory supplies.
- Engage potential residents, new students, volunteer, guests, and visitors while providing information about the residence/charity and intake tours.
- Research and develop policies and procedures.
- Research new funding opportunities.
- Manage and maintain Executive Director's emails and scheduling.
- Coordinate and communicate all residence scheduling, appointments, meetings and transportation.
Education
No Degree - Nutrition
Niagara College of Applied Arts And Technology
Niagara-on-the-Lake, ON06.2017
No Degree - Human Resources Management
Niagara College of Applied Arts And Technology
Niagara-on-the-Lake, ON06.2009
High School Diploma -
Ridgeway And Crystal Beach Highschool
Ridgeway, ON06.1992
Skills
- Process Improvement
- Data Analysis
- Cost Reduction
- Continuous Improvements
- Operations Monitoring
- Purchasing and Procurement
- Process Improvement Strategies
- Adaptability
- Strategic Planning
- Conflict Resolution
- Organizational Skills
- Problem Solving
- Program Administration
- Administrative Management
Certification
- Health & Safety
- Communications
- Joint Health & Safety Committee Effectiveness
- Canada Labour Code Part II
- Workplace Absenteeism Management
- Introduction to Worker's Compensation Claims Management
- Advanced Worker's Compensation Claims
- Labour Relations/Grievance Resolution
- Due Diligence & OHSA
- Management First Aid Management
- Effective Communications
- Complying with Bill 168
Timeline
Operations Manager
MicroAge Technology Services
12.2018 - Current
Administrator
Shifra Homes
12.2017 - 12.2018
No Degree - Nutrition
Niagara College of Applied Arts And Technology
No Degree - Human Resources Management
Niagara College of Applied Arts And Technology
High School Diploma -
Ridgeway And Crystal Beach Highschool
- Health & Safety
- Communications
- Joint Health & Safety Committee Effectiveness
- Canada Labour Code Part II
- Workplace Absenteeism Management
- Introduction to Worker's Compensation Claims Management
- Advanced Worker's Compensation Claims
- Labour Relations/Grievance Resolution
- Due Diligence & OHSA
- Management First Aid Management
- Effective Communications
- Complying with Bill 168
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