Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Marquard

Hamilton,ON

Summary

Dynamic professional with a strong work ethic and proven adaptability in machine operation at Cr Technical Woodworking. Excelled in producing quality products while ensuring compliance with safety regulations. Leveraged excellent communication skills to enhance customer loyalty as a Customer Service Representative at Tim Hortons, effectively resolving conflicts and fostering positive relationships.

Overview

15
15
years of professional experience

Work History

Machine Operator

Cr Technical Woodworking
08.2019 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Customer Service Representative

Tim Hortons
06.2010 - 08.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Bakery Clerk

Nations Market
04.2014 - 03.2017
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.

Kitchen Packing

Denningers
03.2012 - 03.2016
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Sir John A Macdonald
Hamilton
06.2010

Skills

  • Strong work ethic
  • Good communication
  • Attention to detail
  • Machinery operation
  • CNC operation
  • Teamwork and collaboration
  • Problem-solving

Languages

English
Full Professional

Timeline

Machine Operator

Cr Technical Woodworking
08.2019 - Current

Bakery Clerk

Nations Market
04.2014 - 03.2017

Kitchen Packing

Denningers
03.2012 - 03.2016

Customer Service Representative

Tim Hortons
06.2010 - 08.2018

Sir John A Macdonald

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Jennifer Marquard