Jennifer Marleau
Mission,BC
Summary
Dynamic professional with a proven track record at J&K, excelling in client relationship management and delivering exceptional customer service. Skilled in scheduling and problem-solving, I successfully identified growth opportunities and enhanced team productivity, ensuring on-time project completion while maintaining high standards of service and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Superior Clean
J&K
Lower Mainland , BC
01.2025 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Reviewed legal documents related to business operations.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Hired and trained new department managers to increase team oversight and productivity.
Server
Springs
Mission, British Columbia
11.2023 - 11.2024
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
Server
townhall
Abbotsford/chilliwack/langley, BC
01.2017 - 11.2024
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus and answered questions regarding items.
Education
High School Diploma -
Yale Secondary
Abbotsford, BC06-2005
Skills
- Customer service
- Client relationship management
- Scheduling
- Multitasking
- Attention to detail
- Problem solving
Certification
- serving it right
- First aid
Timeline
Superior Clean
J&K
01.2025 - Current
Server
Springs
11.2023 - 11.2024
Server
townhall
01.2017 - 11.2024
High School Diploma -
Yale Secondary