Jennifer Marinos
Toronto,ON
Summary
Jennifer Marinos, a seasoned Director of Operations and Business Intelligence, brings a comprehensive skill set in data analytics, strategic thinking, operational management, leadership, financial acumen, and project management. With a proven track record of driving continuous improvement and streamlining operations, she has successfully implemented process redesign strategies and continuous quality enhancement initiatives. Excelling in mentoring and leading high-performing teams, she fosters a collaborative work environment. Her strategic planning expertise has optimized efficiency, driven business growth, and ensured compliance with industry regulations. Her ability to analyze complex data sets and extract valuable insights informs decision-making and identifies opportunities for optimization. Collaborating with cross-functional teams to resolve operational bottlenecks and streamline data collection and reporting processes is second nature to her. Utilizing advanced data analytics tools to identify trends and patterns for operational optimization and presenting actionable recommendations to senior management. Her experience includes successfully implementing performance standards, conducting cost containment analyses, establishing operational standards, and cultivating strong relationships with clients and vendors. Holding an MBA from the University of Fredericton and a Bachelor's degree in Economics from York University, Jennifer is well-equipped to drive success in any organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Operations and Business Intelligence
Inkblot Therapy
05.2023 - 05.2024
- Lead and oversee all operational and data insights activities at Inkblot Therapy, ensuring smooth day-to-day operations and driving continuous improvement
- Executed process redesign strategies and implemented continuous quality enhancement initiatives, resulting in streamlined operations and improved efficiency
- Mentor and lead a high-performing team of operations and data professionals, fostering a collaborative and productive work environment
- Develop and implement strategic plans to optimize efficiency, drive business growth, and ensure compliance with industry regulations and standards
- Analyze complex data sets to extract valuable insights for informed decision-making and identify opportunities for business optimization
- Collaborate with cross-functional teams to identify and resolve operational bottlenecks, ensuring seamless coordination and effective problem-solving
- Streamline data collection and reporting processes, improving data accuracy and accessibility for enhanced decision-making
- Utilize advanced data analytics tools to identify trends, patterns, and opportunities for operational optimization and business growth
- Present data insights to senior management, providing actionable recommendations for informed decision-making
- Continuously monitor and evaluate operational performance metrics, implementing corrective actions as needed to drive continuous improvement and achieve organizational goals
Director of Operations
LifeWorks
01.2018 - 03.2022
- Developed and implemented performance standards, KPIs, scorecards, and program roadmaps, improving operational efficiency and performance tracking
- Conducted cost containment analyses and implemented automation plans, reducing operational costs by $350K and streamlining processes
- Established policies and procedures to ensure data integrity of internal and third-party systems, enhancing the efficiency of recruitment and administrative operations
- Utilized continuous improvement methodologies to implement operational standards, technologies, and processes, maximizing productivity and resource utilization as the company scaled
- Successfully hired and maintained a high-retention workforce, increasing engagement of three operations teams by fostering positive relationships and instilling confidence in the organization's future
- Led the creation of standardized recruitment strategies and policies for provider network and call center roles, simplifying and globalizing processes
- Developed and executed the provider management digital strategy and innovation tools, including standards, metrics/scorecards, online clinical notes, online billing, and self-serve account features
- Cultivated strong relationships with internal and external clients, including third-party service and IT vendors, ensuring effective collaboration and successful partnerships
Manager, Business Analysis
LifeWorks
01.2014 - 12.2017
- Led and managed a national, agile team of ten business and reporting analysts, ensuring the successful development and implementation of technology and business analytic deliverables
- Implemented performance evaluation systems and facilitated ongoing professional development and training for team members, resulting in improved skills and increased productivity
- Developed and monitored operational budgets, ensuring efficient allocation of resources and adherence to financial targets
- Analyzed data to identify root causes of problems and recommended corrective actions, leading to more efficient and effective business processes
- Generated ad-hoc reports to evaluate specific business requirements, providing valuable insights for decision-making and strategic planning
- Identified patterns and trends in large data sets, translating them into actionable insights that drove business growth and performance improvement
- Created detailed functional requirements, process flow diagrams, and business cases, including gap analysis, impact analysis, and cost/benefit analysis
- Applied Lean Six Sigma methodologies to enhance business processes, identifying efficiency improvements and cost-saving opportunities
- Developed complex dashboards and reporting tools to track and measure business performance metrics, enabling data-driven decision-making and performance monitoring
Business Intelligence Manager
LifeWorks
01.2013 - 01.2014
- Identified and rectified improper billing practices for a specific service, resulting in a significant increase of over $1M in annual revenue, improved financial performance, and enhanced client satisfaction
- Implemented innovative billing practices that streamlined processes and reduced errors by 20%, resulting in improved efficiency and accuracy
- Planned, coordinated, and supervised all activities related to the design, development, and implementation of organizational reporting and analytics, ensuring the accurate and timely delivery of insights to key stakeholders
- Managed a team of eight BI analysts, three developers, and one project manager, providing guidance and support to ensure the successful execution of day-to-day operations
- Developed an executive customer report for the top 100 clients, providing comprehensive information on the return on investment of corporate clients' employee assistance programs
- Developed and maintained data warehouses and data marts, optimizing data storage and retrieval processes to support efficient business operations
- Provided technical support for troubleshooting analytics and reporting issues, ensuring the smooth functioning of reporting systems and minimizing downtime
- Maintained clear and concise documentation of all processes and procedures, facilitating knowledge transfer and ensuring consistency in reporting and analytics activities
Business Analyst
LifeWorks
01.2009 - 12.2013
- Utilized honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement, resulting in improved efficiency and cost savings
- Conducted in-depth interviews with key business users to gather information on business processes and user requirements, ensuring accurate and comprehensive understanding of project scope
- Analyzed key aspects of the business, evaluating factors driving results and summarizing them into presentations for stakeholders, facilitating data-driven decision making
- Collaborated closely with stakeholders to define project objectives and criteria, ensuring alignment with business goals and objectives
- Interacted with internal customers to understand and translate business needs into clear and concise requirements, facilitating effective communication and project success
- Assessed business requirements to forecast annual budgetary operational costs, providing accurate financial projections and supporting strategic planning
- Performed thorough gap analysis to identify areas of improvement, implementing targeted solutions that resulted in increased efficiency and productivity
- Created visually appealing and informative dashboards to monitor and track key performance indicators, enabling stakeholders to make informed decisions based on real-time data
Education
MBA - Master of Business Administration
University of Fredericton
12-2023
Bachelor's Degree - Economics
York University
01.2009
Skills
- Leadership and management
- Strategic planning and execution
- Workforce planning
- Process improvement
- Performance analysis
- Operational efficiency
- Operations management
- Customer relations
- Management team building
- Problem-Solving and Decision-Making
- Adaptability and Change Management
Certification
- Certified Business Analysis Professional (CBAP)
- Lean Six Sigma Yellow Belt
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Director of Operations and Business Intelligence
Inkblot Therapy
05.2023 - 05.2024
Director of Operations
LifeWorks
01.2018 - 03.2022
Manager, Business Analysis
LifeWorks
01.2014 - 12.2017
Business Intelligence Manager
LifeWorks
01.2013 - 01.2014
Business Analyst
LifeWorks
01.2009 - 12.2013
Bachelor's Degree - Economics
York University
MBA - Master of Business Administration
University of Fredericton
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