Jennifer Majury
Edgerton,AB
Summary
Proven leader with extensive experience at Issac's NoFrills, adept in enhancing customer satisfaction and streamlining operations. Excelled in team leadership and complex problem-solving, achieving significant improvements in productivity and service quality. Skilled in verbal and written communication, ensuring effective team collaboration and customer relations.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
24
24
years of professional experience
Work History
Joe Fresh Apparel Deptment Manager /Shift Supervisor
Issacs NoFrills
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Joe Fresh Dept Manager
Darwin and Trina S No Frills
02.2015 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Key Holder Supervisor
Liquidation World
10.2012 - 04.2014
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Supervisor of Fashion
Giant Tiger/ Northwest Company
06.2001 - 09.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Managed opening and closing procedures to maintain store readiness and security.
Education
Level II Dental Assisting
CDI College
Winnipeg, MB08-2012
High School Diploma -
R.D Parker Collegiate
Thompson, MB06-1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Staff training and development
- Shift scheduling
- Work prioritization
- Inventory management
Timeline
Joe Fresh Apparel Deptment Manager /Shift Supervisor
Issacs NoFrills
09.2024 - Current
Joe Fresh Dept Manager
Darwin and Trina S No Frills
02.2015 - 09.2024
Key Holder Supervisor
Liquidation World
10.2012 - 04.2014
Supervisor of Fashion
Giant Tiger/ Northwest Company
06.2001 - 09.2010
Level II Dental Assisting
CDI College
High School Diploma -
R.D Parker Collegiate
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