Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer MacPhaden

Whitby,ON

Summary

Dynamic Social Media Manager with a proven track record as aTiktok Live Creator Manager, excelling in content creation and community engagement. Enhanced brand visibility through innovative marketing strategies and optimized posting schedules. Known for strong interpersonal skills and a positive attitude, driving consumer awareness and fostering lasting warm client relationships.


Knowledgeable Business Owner at Residential home Cleaning with proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.


Personable and organized with deep understanding of real estate principles and high proficiency in administrative tasks and client communication. Possesses solid skills in scheduling, document management, and customer service, ensuring efficient office operations. Committed to enhancing client satisfaction and supporting growth of real estate team.

Work History

Social Media Manager /Assistant to the CEO

Tiktok Live Creator
2021 - 2024
  • Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands and monetize revenue.
  • Increased brand awareness through the creation of eye-catching promotional materials for for Instagram, Facebook, Youtube and Tiktok.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Developed comprehensive social media strategy to enhance online presence.
  • Developed direct communication strategies for interaction with the public on a mass scale.


Owner/Operator of Springmaid Cleaning Services

Owner/Manager
2011 - 2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional home cleaning services.
  • Prepared in-home quotes and processed payments.
  • Trained and motivated employees to perform daily business functions.

Early Educational Assistant

Kids First Inc.
2005 - 2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Cared for children ages 2 to 12 years, implemented learning lessons and maintained curriculum.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.

Early Childhood Educator Assistant /Special Education Resource Teacher

KIDS CAMPUS
2006 - 2008
  • Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
  • Enhanced children's learning experiences by incorporating engaging play activities and age-appropriate educational materials.
  • Established strong relationships with families through open communication channels and participation in school events.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Worked exclusively with a visually-disabled child as a resource teacher.

Real Estate Secretary

Re/Max Summit Realty Inc Sold to Re/Max First Realty Inc
1998 - 2005
  • Provided seamless coordination for real estate transactions, liaising with multiple parties to ensure timely and accurate completion of all necessary steps.
  • Provided excellent customer service to clients seeking information about properties, answering questions accurately while fostering positive relationships.
  • Enhanced client satisfaction by providing exceptional administrative support in the real estate office.
  • Broker Loaded Listings onto the MLS system.
  • Answered a large volume of incoming calls.

Real Estate Assistant

Mike McMahon / Real Estate Agent
1998 - 2005
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Coordinated appointments to show marketed properties.
  • Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.

Real Estate Secretary

Coldwell Banker RMR Real Estate
1997 - 1998
  • Prepared high-quality marketing materials for property listings that effectively showcased unique features, attracting potential buyers.
  • Assisted in generating new business leads through focused outreach efforts such as cold calling prospective clients or following up on referrals from existing contacts.
  • Maintained a professional image of the real estate office by keeping reception areas clean, organized, and welcoming to visitors.
  • Broker Loaded Listings and prepared Feature Sheets.
  • Answered incoming calls.

Legal Assistant

David Goodaire / Barrister and Solicitor
1996 - 1997
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office real estate purchases.


Maintenance/Industrial Building Cleaner

Heritage Community Housing
1994 - 1996
  • Promoted environmental sustainability with eco-friendly cleaning products and waste reduction strategies.
  • Contributed to a positive company image by ensuring a consistently clean appearance of the facility's interior public spaces and Units.


Education

Partial Degree - Business Accounting

Durham College
Oshawa, On
01-2009

Early Childhood Educator - Early Childhood Education

Durham College
Oshawa, On
01-2008

Law Clerk - Law

Ontario Business College
Oshawa, On
01-1996

High School Diploma -

Henry St HS
Whitby
01-1995

Skills

  • Social media management
  • Content creation
  • Business marketing
  • Event management
  • Interpersonal skills
  • Lead generation
  • Positive attitude
  • Community engagement
  • Real Estate knowledge
  • Childhood Educator

Languages

English

Timeline

Social Media Manager /Assistant to the CEO

Tiktok Live Creator
2021 - 2024

Owner/Operator of Springmaid Cleaning Services

Owner/Manager
2011 - 2023

Early Educational Assistant

Kids First Inc.
2005 - 2010

Early Childhood Educator Assistant /Special Education Resource Teacher

KIDS CAMPUS
2006 - 2008

Real Estate Secretary

Re/Max Summit Realty Inc Sold to Re/Max First Realty Inc
1998 - 2005

Real Estate Assistant

Mike McMahon / Real Estate Agent
1998 - 2005

Real Estate Secretary

Coldwell Banker RMR Real Estate
1997 - 1998

Legal Assistant

David Goodaire / Barrister and Solicitor
1996 - 1997

Maintenance/Industrial Building Cleaner

Heritage Community Housing
1994 - 1996

Partial Degree - Business Accounting

Durham College

Early Childhood Educator - Early Childhood Education

Durham College

Law Clerk - Law

Ontario Business College

High School Diploma -

Henry St HS

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Jennifer MacPhaden