Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Maclean

Georgina,ON

Summary

Dedicated professional with a proactive approach and quick learning ability. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Myself
Keswick, Ontario
02.2021 - 03.2025
  • Provided daily care and supervision for children in a home setting.
  • Communicated regularly with parents about children's progress and daily activities.
  • Maintained a safe and clean environment for children during play and learning.
  • Organized fun outings and field trips to enhance children's social skills and experiences.
  • Implemented behavioral management strategies to promote positive interactions among children.
  • Organized and planned age-appropriate reading, crafts, and music lessons.

Medical Receptionist

Georgina Walk-in Clinic
Keswick, Ontario
04.2021 - 09.2022
  • Greeted patients and visitors with a friendly, professional demeanor.
  • Greeted patients warmly and assisted with check-in procedures.
  • Managed appointment scheduling and coordinated patient flow efficiently.
  • Maintained accurate patient records and handled confidential information securely.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

Virtual Office Assistant

eLize
Scarborough
07.2016 - 11.2019
  • Managed daily scheduling for team members and client appointments.
  • Assisted with project management tasks using collaboration software tools.
  • Prepared meeting agendas and took detailed minutes during discussions.
  • Conducted research to support client projects and service improvements.
  • Provided exceptional customer service through prompt email and phone responses.
  • Provided administrative support to management and other personnel, including scheduling appointments, managing emails and responding to customer inquiries.
  • Managed calendars for multiple people in the office ensuring timely completion of assignments.
  • Created reports in Microsoft Word, Excel and PowerPoint as requested by management.
  • Assisted with the preparation of meeting agendas, minutes, presentations and other materials for meetings.

Call Center Representative

Gemma Communications
Toronto, Ontario
05.2012 - 01.2016
  • Managed inbound and outbound calls to ensure customer satisfaction.
  • Resolved customer inquiries efficiently using company systems.
  • Documented customer interactions in the database for accurate record-keeping.
  • Collaborated with team members to enhance communication processes.
  • Provided product information to assist customers with their needs.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Education

Diploma - Medical Office Administrator

Cdi College
Newmarket, ON
10-2004

Some College (No Degree) - Law Clerk

Centennial College
Scarborough

Skills

  • Customer service
  • Medical terminology
  • Appointment scheduling
  • Attention to detail
  • Office administration
  • Microsoft Office proficiency
  • Organization and time management
  • Dependability and responsibility
  • Social perceptiveness
  • Problem-solving skills
  • Critical thinking
  • Customer relations

Certification

  • ICDL Certification (International Computer Drivers License). Trained and experienced in Microsoft Office.

Timeline

Medical Receptionist

Georgina Walk-in Clinic
04.2021 - 09.2022

Myself
02.2021 - 03.2025

Virtual Office Assistant

eLize
07.2016 - 11.2019

Call Center Representative

Gemma Communications
05.2012 - 01.2016

Diploma - Medical Office Administrator

Cdi College

Some College (No Degree) - Law Clerk

Centennial College

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Jennifer Maclean