Alex Macias
Merced
Summary
Dedicated customer service representative specializing in complaint resolution, product knowledge, and transaction processing. Committed to maintaining high standards of service and fostering strong customer relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Merced Liquor
Merced
01.2023 - 07.2026
- Assisted customers with product inquiries and recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Maintained store cleanliness and organized product displays.
- Collaborated with team members to improve customer service strategies.
- Resolved customer complaints promptly and professionally.
- Educated customers on promotions and loyalty programs.
- Handled inventory management and restocking of shelves.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Sanitation Specialist
Foster Farms
Livingston
02.2017 - 11.2022
- Maintained cleanliness and sanitation of facilities and equipment daily.
- Implemented safety protocols to ensure a healthy work environment.
- Monitored sanitation supplies and requested replenishment as needed.
- Collaborated with team members to complete sanitation tasks efficiently.
- Trained new staff on proper cleaning techniques and safety measures.
- Inspected areas for compliance with health standards regularly.
- Reported maintenance issues to management for timely resolution.
- Ensured all tools and equipment were properly cleaned and stored after use.
- Adhered to all OSHA requirements regarding personal protective equipment.
- Complied with company policies regarding safe storage of chemicals.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Followed sanitation schedule and documented cleaning activities.
Education
GED -
Merced High School
Merced, CA02-2016
Skills
- Product knowledge
- Point-of-sale operation
- Inventory management
- Complaint resolution
- Transaction processing
- Customer relationship management
- Cleaning procedures
- Chemical safety
- Equipment sanitization
- Compliance monitoring
- Safety protocols
Timeline
Customer Service Representative
Merced Liquor
01.2023 - 07.2026
Sanitation Specialist
Foster Farms
02.2017 - 11.2022
GED -
Merced High School