Jennifer Machin
CRESCENT CITY
Summary
Innovative professional with expertise in promoting academic, career and social development programs. I possess excellent communication, problem-solving and organizational skills, all given with the kindness and directness required of an academic coordinator. I am a trusted advisor goes extra mile to help individuals succeed. Also, a great team player comfortable thriving in competitive, fast-paced environments with excellent multi-tasker with a variety of skills in various areas of customer service, academics, and organization, as well as the skills that come with running a household.
I have completed a degree in Behavioral Science with an emphasis on psychology and sociology and am following through with an online bachelor's degree program at Oregon State University where I am a senior with a focus on Social Psychology.
Overview
24
24
years of professional experience
Work History
TRIO Advisor Coordinator
Del Norte TRIO
2022.11 - Current
- Created a welcoming and inclusive environment where students felt comfortable seeking assistance, fostering trust and open communication.
- Managed paper and electronic filing systems for student records and educational information related to TRIO Scholars.
- Assisted with data entry for grants, proposals, correspondence and documentation to achieve program and student success with Department of Education.
- Assisted with budgeting and data while maintain accessibility for other staff members of information needed in adding to the success of students.
- Maintained database for confidential information, FERPA compliant.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Mentored student workers and tutors, fostering a supportive team environment focused on growth and learning.
- Advised students individually and in groups on academic programs for individual interests.
- Collaborated with faculty to integrate college readiness strategies into daily instruction across all subject areas.
- Served as a liaison between high schools and colleges to ensure proper documentation was submitted for admission consideration.
- Increased graduation rates by closely monitoring student progress and implementing targeted intervention strategies when necessary.
Customer Service Manager/Dispatcher
Incanto Consulting, Inc
2008.07 - Current
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Worked with the marketing department to launch and manage promotional activities and campaigns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Supervised the hiring and training of multiple at-home independent contractors.
- Dispatched calls to contractors and kept multiple calls organized and properly followed through.
- Billing of customers for company services.
- Managed department call volume of 500 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Maintained updated and detailed records of calls in physical and electronic database.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
TRiO Mentor/Tutor
College Of The Redwoods
2022.01 - Current
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Provided homework assistance using specific curriculum and materials.
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Supported students with helpful study habits and exam strategies.
Associated Student Senate VP of Finance
College Of The Redwoods
2020.08 - 2021.08
- Developed financial analysis and reports on budget and stipends
- Monitored budget and revenue for Student Senate Funds
- Chaired Senate executive committee on elections
- Strategized long-term business needs, utilizing customer feedback for process improvements.
- Created budget for promotions and projects within the scope of the student senate
Animal Care Volunteer
Humane Society Of Del Norte
2016.08 - 2021.01
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Administered general and emergency first aid by dressing wounds and performing emergency resuscitation.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases
Caregiver
April Hardt
2000.10 - 2008.04
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Administered medication as directed by physician.
Education
Bachelor of Science - Social Psychology
Oregon State University
Ecampus06.2023
Associate of Science - Psychology
College of The Redwoods
Crescent City, CA07.2021
High School Diploma -
Climax-Scotts
Climax, MI06.1990
Skills
- Effective problem solver
- Data entry/Office Programs
- Adherence to high FERPA standards
- Research and due diligence
- Complaint resolution
- Compassion
- Written Communication
- Multicultural Competence
- Curriculum Planning
- Collaborative Approach
- Student Advocacy
Personal References
Adrianna Harris (business owner)-
Susan Anderson (day care owner) -
Shawn Henry (teacher) -
Timeline
TRIO Advisor Coordinator
Del Norte TRIO
2022.11 - Current
TRiO Mentor/Tutor
College Of The Redwoods
2022.01 - Current
Associated Student Senate VP of Finance
College Of The Redwoods
2020.08 - 2021.08
Animal Care Volunteer
Humane Society Of Del Norte
2016.08 - 2021.01
Customer Service Manager/Dispatcher
Incanto Consulting, Inc
2008.07 - Current
Caregiver
April Hardt
2000.10 - 2008.04
Bachelor of Science - Social Psychology
Oregon State University
Associate of Science - Psychology
College of The Redwoods
High School Diploma -
Climax-Scotts
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