Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Education
Eastern Esthetics Career College
08.2021 - Current
Created tailored instructional materials to meet specific learning objectives
Facilitating educational sessions at sector-specific exhibitions
Examining the technical skills of newcomers to Nova Scotia for the Cosmetology Association of Nova Scotia
Developed and implemented comprehensive education plans to ensure student success.
Oversaw day-to-day operations of the education department, including staff supervision and training.
Collaborated with other departments to develop curriculum that meets state standards.
Provided guidance for faculty on best practices in teaching methodology and assessment strategies.
Conducted regular meetings with educators to discuss progress of students and identify areas for improvement.
Ensured compliance with all provincial laws related to educational programs.
Master Esthetics Instructor
The Academy of Cosmetology
09.2020 - 07.2021
Instructed students on the fundamentals of esthetics, including skin care and makeup application techniques.
Demonstrated proper use of products and tools used in providing esthetic services to clients.
Provided guidance and support to students during their practical training sessions.
Assessed student progress throughout the course and provided feedback to ensure understanding of material covered.
Organized classroom materials and resources for instruction purposes.
Maintained records of student attendance, grades and other relevant data related to classes taught.
Conducted workshops on various topics related to esthetics such as product knowledge, sanitation practices and customer service skills.
Master Esthetician
Zig Zag Hair Studio
10.2013 - 06.2019
Performed skin analysis and facial treatments, including microdermabrasion, chemical peels, and laser hair removal.
Managed client records in a professional manner.
Developed customized treatment plans for each client based on their individual needs.
Ensured that all equipment was properly sanitized before use on each client.
Assisted with inventory management by ordering supplies as needed.
Participated in educational workshops to stay abreast of current industry trends and technology.
Built strong relationships with customers through excellent customer service.
Esthetician
Chatters Salon
07.2012 - 08.2013
Assisted in the development of customized skin care regimens for clients.
Maintained cleanliness of treatment room and equipment between appointments.
Greeted clients upon arrival to spa and provided information about services offered.
Checked supplies inventory regularly to ensure adequate stock levels at all times.
Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
Assisted in marketing efforts by providing input on promotional materials and events.
Administrative Assistant
Martec Limited, Lloyd’s Register Group of Companies
02.2008 - 05.2010
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Created travel arrangements for senior managers according to their requirements.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Education
Teaching Adults -
Jane Norman College
Truro
06.2023
Esthetics Program -
The Academy of Cosmetology & Esthetics
03.2011
Skills
Staff Development
Instructional technology
Student retention
Education administration
Curriculum Development
Class Scheduling
Office Administration
Scheduling appointments
Telephone reception
Microsoft Office expertise
Certification
ISO Internal Auditor Training, certificate obtained.
Administrative Assistant Seminar and Organizational Training, certificate obtained.
Teaching Adults, Jane Norman College, 2023.
WHMIS.
Milady Master Educator Program.
Timeline
Director of Education
Eastern Esthetics Career College
08.2021 - Current
Master Esthetics Instructor
The Academy of Cosmetology
09.2020 - 07.2021
Master Esthetician
Zig Zag Hair Studio
10.2013 - 06.2019
Esthetician
Chatters Salon
07.2012 - 08.2013
Administrative Assistant
Martec Limited, Lloyd’s Register Group of Companies
02.2008 - 05.2010
Teaching Adults -
Jane Norman College
Esthetics Program -
The Academy of Cosmetology & Esthetics
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