Jennifer-Lynn Gosling
Fort Erie,ON
Summary
Dedicated second-year Business Administration – Accounting student at Niagara College. Experienced in managing business operations, handling financial tasks, and delivering excellent customer service. Looking to contribute strong organizational, communication, and problem-solving skills while continuing my education.
Overview
23
23
years of professional experience
Work History
Owner
DAT INC
10.2021 - Current
- Managed day-to-day business operations.
- Set up freight logistics and coordinated with brokers for our trucking business, ensuring smooth transportation operations.
- Managed all administrative tasks, including bookkeeping, invoicing, scheduling, and correspondence with clients.
- Developed strong organizational and time-management skills while balancing business responsibilities with school.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Front Desk Associate / Night Auditor
Radisson Hotel Group
05.2015 - 04.2017
- Greeted guests, handled check-ins and check-outs, and provided friendly customer service.
- Conducted nightly audits, reconciling daily transactions including room charges, payments, and revenues.
- Prepared and submitted daily financial summaries to management, ensuring accuracy in all financial records.
- Managed front desk operations, providing exemplary guest service and resolving billing issues promptly.
- Balanced cash drawers and processed refunds, adjustments, and payments, ensuring accuracy in all monetary transactions.
- Identified discrepancies in the day’s financial records and corrected them, ensuring balanced accounts.
Customer Service Representative
Infocision
09.2011 - 03.2013
- Managed inbound and outbound customer calls, addressing inquiries and providing solutions.
- Assisted clients with billing inquiries, processed payments, and updated account information.
- Maintained customer records in CRM software, ensuring accuracy for future financial interactions.
- Analyzed customer issues related to billing discrepancies and provided effective solutions to maintain account integrity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Accounts Receivables Clerk
Creditors Interchange
02.2002 - 10.2011
- Managed delinquent accounts by negotiating repayment plans with customers while adhering to financial regulations.
- Monitored and adjusted customer accounts to reflect payments, charges, and interest accruals.
- Ensured collection activities followed legal and ethical standards, protecting both the company and the customer.
- Prepared detailed account reports, tracking payment history, outstanding balances, and account status updates.
- Successfully negotiated payment plans and settlements, contributing to the company’s monthly recovery targets.
Education
Advanced Diploma - Business Administration - Accounting
Niagara College
Niagara On The Lake, ON04.2026
Skills
- Customer Service: Strong communication and problem-solving skills with experience in resolving customer inquiries
- Customer Management: Conflict resolution, client communication, account management
- Time Management: Able to prioritize tasks and manage time efficiently while balancing work and school
- Teamwork: Experience working in team environments, managing shifts, and ensuring smooth operations
- Attention to Detail: Proven ability to maintain accuracy in financial transactions and inventory management
- Communication: Strong verbal and written communication skills, able to interact effectively with customers, team members, and vendors
Languages
English
Native or Bilingual
Timeline
Owner
DAT INC
10.2021 - Current
Front Desk Associate / Night Auditor
Radisson Hotel Group
05.2015 - 04.2017
Customer Service Representative
Infocision
09.2011 - 03.2013
Accounts Receivables Clerk
Creditors Interchange
02.2002 - 10.2011
Advanced Diploma - Business Administration - Accounting
Niagara College
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