JENNIFER LOVERA
Vancouver
Summary
Experienced with providing compassionate care and support to individuals with mental health challenges. Utilizes therapeutic communication and crisis intervention techniques to promote well-being. Knowledge of developing and implementing individualized care plans to meet specific needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mental Health Worker
The Kettle Friendship Society
03.2023 - Current
- Developed strong rapport with residents by demonstrating active listening skills, empathy, and cultural sensitivity during interactions.
- Evaluated and addressed individual tenant needs and concerns.
- Maintained and developed community relationships to support various tenant referrals.
- Promoted independence by assisting and supervising tenants while completing daily living activities.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both tenants and staff.
- Actively participated in staff meetings to share insights from direct care experiences that contributed to improved program outcomes for residents.
- Provided skill-building opportunities for residents through structured workshops focused on life management tasks such as gardening, cooking, or selfcare.
- Ensured rapid response to emergencies by coordinating with coworkers during crisis situations.
Services Team Lead
Sephora
07.2015 - 10.2021
- Supervised and trained service beauty advisors to provide exceptional service, driving retention and satisfaction
- Cross-trained in almost every store role to maximize operational knowledge
- Established ambitious goals for employees to promote achievement and surpass business targets
- Collaborated with staff to maximize client satisfaction, streamline procedures, and improve bottom-line profitability
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Provided quality client service while cultivating client satisfaction and loyalty
- Performed assessments to determine individual limitations and strengths
- Earned reputation for good attendance and hard work
- Provided excellent service and attention to clients when face-to-face or through phone conversations
- Improved customer satisfaction by finding creative solutions to problems
- Built and deepened productive and positive client relationships with high-quality service and focus on gaining loyalty.
Team Leader
Target
01.2013 - 03.2015
- Helps deliver a strong guest focus culture that exceeds guest expectations every time, maintain a clean, great-looking store, Embraces a friendly, positive, helpful, and team-oriented environment, Train new team members
- Deliver accurate product placement, pricing, and labels
- Displayed merchandise to present visually appealing arrangements that drive sales
- Finalized purchases and processed payments
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs
- Led employee relations through effective communication, coaching, training, and development.
Education
Social Service Worker -
Vancouver Career College
Vancouver, BC03.2023
Skills
- Active listening, Dependable and accountable
- Adaptability in dynamic environments
- Safety assessments and Monitoring client progress
- Building professional relationships
- Problem-solving skills
- Cultural awareness
- Supporting personal needs
- Emotional and social support
- Trauma-informed care and Mental health awareness
- Meal preparation and Compassionate care
- Substance abuse and Client intake assessments
- LGBTQ2 and Disability awareness
Certification
FIRST AID-Level 1, WHMIS (Workplace Hazardous Materials Information System), NVCI (Non-Violent Crisis Intervention), Food Safe, Serving It Right and ASSIST (Applied Suicide Intervention Skills Training)
LANGUAGES
Spanish: Native/ Bilingual
Timeline
Mental Health Worker
The Kettle Friendship Society
03.2023 - Current
Services Team Lead
Sephora
07.2015 - 10.2021
Team Leader
Target
01.2013 - 03.2015
Social Service Worker -
Vancouver Career College
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