Jennifer Losier
St. Catharines,ON
Summary
Dynamic Multi unit leader with a proven track record at GUESS Factory, adept in customer service and sales analysis. Excelled in training and mentoring, enhancing team performance and customer satisfaction. Achieved significant improvements in employee morale and store operations through effective team leadership and coaching. Skilled in fostering a culture of excellence and accountability.
Overview
22
22
years of professional experience
Work History
Store Manager/District Training Manager
GUESS Factory
02.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates and managers in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings amongst the district.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store's performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of new management in the district.
- Managed a Future Leader program geared toward individuals whom showcased leadership skills and passion to grow in the company.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Reviewed and edited all training materials for accuracy and company policy compliance prior to submitting to corporate.
- Directed training programs and development paths for managers and supervisors.
- Tested all training software and hardware prior to commencing training programs.
Store Manager
The ALDO Group
07.2004 - 02.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
The ALDO Group
06.2003 - 06.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Business Administration And Management
Seneca College of Applied Arts And Technology
North York, ONHigh School Diploma -
Norte Dame College School
Welland, ON06-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Sales analysis
- Performance reviews
- Verbal and written communication
- Team building
Languages
DTM recognition winner 2024-Q2 and Q3
Points were submitted upon completion of certain tasks pertaining to my role as a District Training Manager. I was awarded 1st place with the most points accumulated in Quarter 2 and 2nd Place Quarter 3.
Timeline
Store Manager/District Training Manager
GUESS Factory
02.2007 - Current
Store Manager
The ALDO Group
07.2004 - 02.2007
Assistant Manager
The ALDO Group
06.2003 - 06.2004
Business Administration And Management
Seneca College of Applied Arts And Technology
High School Diploma -
Norte Dame College School
Similar Profiles
Tijarah BoswellTijarah Boswell
Assistant Manager at GUESS FactoryAssistant Manager at GUESS Factory
Emma FitzgeraldEmma Fitzgerald
Key Holder Supervisor at GUESS FactoryKey Holder Supervisor at GUESS Factory
Harjot ParmarHarjot Parmar
Store Manager at GUESS FactoryStore Manager at GUESS Factory