Jennifer Lopez-Lopez
Sacramento
Summary
A dedicated student services professional with a strong background in providing impactful support to students and academic staff. Known for fostering a positive and collaborative atmosphere, ensuring seamless operations within student services. Reliable team player who can adapt to dynamic environments and prioritize tasks effectively. Skilled in counseling, advising, and program development.
Overview
4
4
years of professional experience
Work History
Student Services Specialist
Napa Valley College
06.2024 - 01.2025
- Provided exceptional customer service to students, addressing concerns in a timely manner and advocating for their needs
- Streamlined communication efforts between different departments within the institution to enhance overall effectiveness of student services delivery system.
- Evaluated existing programming for gaps or inefficiencies leading to improved offerings tailored specifically to meet diverse needs amongst the population served.
- Developed strong relationships with students, providing guidance on academic planning and career development.
Front desk receptionist
Cambria Hotel
08.2023 - 05.2024
- Efficiently managed guest check-ins and reservations daily while ensuring hotel rooms met quality standards as a Front Desk Receptionist at Cambria Hotel.
- Generated detailed reports on guest check-in and check-out activity to support operational decision-making.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Tutor
Oaxacan Youth Initiative
05.2021 - 09.2023
- I supported youth development by providing resources and educational guidance in subjects like English and mathematics. I managed a group of 8 individuals, monitoring their progress and organizing goals and tasks to facilitate their learning and growth.
Shift lead
Oxbow Wine & Cheese
08.2021 - 08.2023
- Overseeing daily operation including bartending and cheesemonger duties.
- Completed store opening and closing procedures and balanced tills.
- Managed tasks such as handling tills and conducting inventory to support decision-making.
Education
Bachelor's - Spanish
Sacramento State
Sacramento, CA12-2027
Skills
- Google Applications, Microsoft 365
- Problem-solving abilities
- Multitasking
- Advanced Spanish
- Strong organization
- Teamwork and collaboration
- Student advocacy
Timeline
Student Services Specialist
Napa Valley College
06.2024 - 01.2025
Front desk receptionist
Cambria Hotel
08.2023 - 05.2024
Shift lead
Oxbow Wine & Cheese
08.2021 - 08.2023
Tutor
Oaxacan Youth Initiative
05.2021 - 09.2023
Bachelor's - Spanish
Sacramento State
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