Jennifer Lopez
Riverside
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
26
26
years of professional experience
Work History
Case Manager
Helping Hearts Hulen
Riverside, CA
05.2024 - Current
- Assessed client needs and developed individualized service plans
- Coordinated referrals to community resources and support services
- Monitored client progress and adjusted interventions as needed
- Documented case notes adhering to organizational standards and compliance
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources and setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assessed client housing needs to provide tailored support and resources.
- Collaborated with community organizations to enhance resource availability for clients facing housing challenges.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Assisted applicants in filling out housing applications and verifying assets.
Case Manager II
City Net
09.2021 - 04.2024
- Monitor clients' progress and track client services to provide the best option for client needs.
- Complete case notes on Clarity for each interaction with clients
- Corresponding to outreach emails and phone calls in a timely manner.
- Weekly/ Biweekly Outreach with Norco Sheriff.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with a team members to determine timely delivery of services.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Participated in community events
- Conduct Street outreach activities to engage with clients and their needs.
- Efficiently allocated client information on Data Spreadsheets.
- Worked along side Corona PD HOPE Team.
Case Manager
Family Service Association
03.2018 - 03.2021
- Provide support to program staff on volunteer issues
- Screening, training, and orientation of all new volunteer case workers on Child Abuse Program (CHAT), case management paperwork, scheduling, resources and referrals
- Assignment of cases and supervision of assigned cases, oversight that required paperwork is completed within required timeframes and guidelines
- Supervise both volunteers and interns as assigned
- Assist program administrator, program manager, development manager and others in program development support for case management services
- Maintain a consistent tracking system for all clients serviced.
Office Assistant
AEP Industries Inc.
10.2014 - 08.2017
- Assist with payroll processing, submitting receipts for safety equipment for each employee, sick and vacation time pay, correcting of 215 employee time sheets, assist with weekly ending reports, provide supporting documents for audits, review and verify invoices
- Manage general office tasks such as answering phones, faxing, filing and processing orders
- Assist with leading new hire orientation
- Tracking all employees course participation.
Senior Executive Assistant
Cornerstone Legal Law Group
04.2012 - 10.2014
- Call clients who need assistance with refinancing or restructuring their loans
- Answering phones to update clients on their files
- Calling banks for status updates
- Checking faxes
- Organizing google docs pipeline
- Submitting all required documents to lenders
- Sending third party authorizations to lenders.
Customer Relations Manager
Toyota Central
08.2006 - 06.2012
- Oversee all customer service representatives and ensures all customers receive prompt service, all of requests or inquiries have been handled, and problems resolved swiftly
- Directly address and all client issues by interacting with customers via phone, fax, email the Internet, or in person
- Assess situation and determine an appropriate course of action
- Work with employees to employees and provide guidance during difficult situation in order to achieve the best possible resolution for the company and the customer
- Follow up with customer complaints, issue customer refunds, collect past due payments, develop sales plans and research ways to improve service.
Intern
Centinela Probation Department
07.2005 - 12.2005
- Opportunity to learn about work in the criminal justice system
- Combine classroom instruction with on-the-job training and gain practical, firsthand courtroom and case management experience
- Duties included but were not limited to interviewing probationers, scoring risks and needs assessments, completing supervision plans, conducting field visits, attending court hearings and preparing court documents
- Meet and interact with court-related personnel (i.e., judges, defense attorneys, State's Attorneys and a variety of community resources) and to assist the supervising Probation Officer with casework duties.
After-School Program Worker
Los Angeles Unified School District
08.2000 - 06.2002
- Provide assistance to the teacher during the after-school programs
- Supervise children during after school hours
- Assisted in overseeing the operations of the youth after school programs
- Assist students with homework
- Implement a wide variety of educational and athletic programs.
Education
B.S. Criminal Justice -
California State University of Los Angeles
Los Angeles, CA05-2021
A.A. Liberal Arts -
Los Angeles Trade Technical College
Los Angeles, CA06-2001
H.S. Diploma -
Thomas Jefferson High School
Los Angeles, CA06-1998
Skills
- Fluent in both English and Spanish, verbal and written communication
- Efficient with all Microsoft Office Programs
- Type 50wpm
- Outstanding Communication Skills
- Team Collaboration
- Client Relationships
- Administrative and Office Support
- Multitasking and Organization
- Case planning and management
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Helping Hearts Hulen
05.2024 - Current
Case Manager II
City Net
09.2021 - 04.2024
Case Manager
Family Service Association
03.2018 - 03.2021
Office Assistant
AEP Industries Inc.
10.2014 - 08.2017
Senior Executive Assistant
Cornerstone Legal Law Group
04.2012 - 10.2014
Customer Relations Manager
Toyota Central
08.2006 - 06.2012
Intern
Centinela Probation Department
07.2005 - 12.2005
After-School Program Worker
Los Angeles Unified School District
08.2000 - 06.2002
A.A. Liberal Arts -
Los Angeles Trade Technical College
H.S. Diploma -
Thomas Jefferson High School
B.S. Criminal Justice -
California State University of Los Angeles
Volunteer Experience
County of Riverside Department of Public Social Services, Riverside, CA, 12/2017-3/2018
Present, Imaging documents, copying, filing, job posting, working the Kios, Access to C IV, journal entry on customer files, sending sanction letters, Assisting clerical with customers, Handling confidential documents