Jennifer Lopez
Santa Ana
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, customer service, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences, and seamless support to healthcare teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front/Back Office Medical Assistant
University of California Irvine, UCI medical Center
Orange
07.2020 - Current
- Cash drawer management
- Back office multi-specialty offices including cardiology, dermatology OB/gyn, Rheumatology, Neuro surgery, orthopedics, urgent care, gastroenterology, endocrinology
- Facilitated stress and echocardiography testing processes.
- EKG, injections, wound care, dermatology biopsy and excision tray prep
- Vital intake (bp, we, ht, pulse, oxygen)
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
- Measured vital signs and took medical histories to prepare patients for examination.
- Processed referrals for specialists or diagnostic tests in accordance with established protocols.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Handled general office duties to support administrative staff during peak hours.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Cleaned and maintained medical equipment following procedures and standards.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Provided clerical support to the back office staff by completing forms, entering data into electronic health records system and maintaining logs and records of patient visits.
Store Associate
Volcom
Orange Outlets
01.2024 - 12.2025
- Cashier/ POS
- Customer service
- Ensured the cleanliness and tidiness of the store.
- Bagged or packaged purchases and wrapped gifts.
- Maintained attractive merchandise displays to maximize purchases.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Processed sales transactions accurately and efficiently at the cash register.
Store Associate
Bath and Body Works
South Coast Plaza
01.2024 - 12.2024
- Cashier/pos system
- Customer service
- Bagged or packaged purchases and wrapped gifts.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Maintained attractive merchandise displays to maximize purchases.
Medical Assistant
Saddleback medical Care- Breast center
Laguna Hills
01.2019 - 06.2020
- Diagnostics breast center
- Preparing sterile biopsy tray
- Assisting in stereotactic biopsy, Ultrasound guided biopsy, Wire localization, cyst aspiration
- Transporting patients to OR, pre-op
- Scheduling
Medical Assistant/Phlebotomist
Saddleback Memorial Care
Laguna Hills
07.2013 - 01.2019
- Front/ back office appointment monitoring
- OB/GYN assistance
- Phlebotomist/ laboratory
- Telephone Triage
- Anticoagulation monitoring
- EKG, Ear lavage, TB screening, injection, wound care
- Medication refill/ monitoring
- Assisting management onboarding new staff
Phlebotomist
West Anaheim Medical Center
Anaheim
05.2017 - 07.2017
- Venipuncture in ICU/UCC, ER, In patient rooms
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Adhered to HIPAA guidelines regarding patient privacy.
- Conducted quality control checks to ensure the accuracy of test results.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
Medical Assistant
Dr Yangbing Zeng
Laguna Hills
01.2013 - 06.2013
- Front/ back office (EKG, Ear lavage, woundcare)
- Triage telephone calls
- Vitals/ rooming
- Venipuncture
- Supply Management
Medical Assistant
OC urgent care
Anaheim
10.2012 - 05.2013
- Front/back office medical assistant
- Venipuncture
- Wound care
- Non- invasive procedure (ekg, nebulizer treatment U/A)
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Education
Medical assistant certification - phlebotomy
Newbridge college
Santa Ana01.2013
High school diploma -
El Modena high school
Orange01.2012
Associates -
Saddleback College
Mission Viejo, CASkills
- Time management
- Universal precautions/ HIPAA compliant
- Invasive procedures- venipuncture, injection
- Non-invasive procedures, wound care, EKG, Ear lavage
- Anatomy/ physiology
- Wound care
- Medical terminology proficiency
- Sterilization procedures
- Anticoagulation monitoring
- Exam room procedures
- Triage
- Excellent customer service
- EMR- EPIC, NEXTGEN, PACS, OFFICE ALLY, ORCHARD
- Patient scheduling/ insurance verification
- Training and onboarding
Certification
- BLS certificate
- Medical Assistant
- Certified Phlebotomy License
- EKG
- HIPAA
- OSHA
- OSHA Blood Pathogen
Timeline
Store Associate
Volcom
01.2024 - 12.2025
Store Associate
Bath and Body Works
01.2024 - 12.2024
Front/Back Office Medical Assistant
University of California Irvine, UCI medical Center
07.2020 - Current
Medical Assistant
Saddleback medical Care- Breast center
01.2019 - 06.2020
Phlebotomist
West Anaheim Medical Center
05.2017 - 07.2017
Medical Assistant/Phlebotomist
Saddleback Memorial Care
07.2013 - 01.2019
Medical Assistant
Dr Yangbing Zeng
01.2013 - 06.2013
Medical Assistant
OC urgent care
10.2012 - 05.2013
Medical assistant certification - phlebotomy
Newbridge college
High school diploma -
El Modena high school
Associates -
Saddleback College
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