JENNIFER LOPES
Summary
Professional care provider with extensive experience in delivering compassionate and effective support to residents. Strong team collaborator, adaptable to changing needs, and consistently focused on achieving results. Skilled in personal care assistance, medication administration, and promoting safe living environment. Reliable, patient, and dedicated to enhancing quality of life for residents.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Resident Care Attendant
Beacon Heights Retirement
08.2025 - Current
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene, grooming, and mobility support for diverse resident needs.
- Monitored vital signs and reported changes in residents' health status to nursing staff.
- Maintained accurate documentation of care provided, ensuring compliance with regulatory standards.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
Activities Aide
Park Place Retirement Residence
04.2022 - 11.2022
- 1:1 with residents
- Running activities
- Creating posters
- Building strong relationships with residents
- Problem solving and troubleshooting new ideas
Receptionist/Administrative Assistant
City View Retirement
01.2022 - 04.2022
- Answering phone
- First contact
- File organizational system
- Tracking inventory
Customer Service
Canadian Tire Gas Bar
01.2019 - 01.2020
- Opening and closing of the store
- Inventory of all products
- Cash balance
- Store reconciliation
- Receiving of inventory
Receptionist/ Billing Administrator
Airtron Canada
01.2016 - 01.2017
- Answering phones
- Processing incoming and out going mail
Sales Administrator
Rogers Communication Acquired Blackiron Data (Primus Canada)
09.2011 - 03.2016
- Answered and quickly redirected up to 10 calls per hour.
- Planned and coordinated logistics and materials for staff events.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Drafted biweekly time sheets for 50 executives and employees.
- Processed / Quality Checked Quotes
- Gathered Weekly and Monthly reports
Team Manager, Business Care, Billing Department
Primus Canada
11.2005 - 08.2011
- Contract Disputes
- Creation of Billing Orders and Special Pricing Requests
- Procedure Modifications
- Customer Feed Back and Complaints
- Maintaining Department Scheduling
- Project Management
- Handled High Volume Of Requests
- Greeting Visitors
- In-Person Inquiries
Education
Executive Administration - Legal, Business Administration, Communications and Accounting
Toronto School of Business
01.1997
Skills
- 60 WPM typing speed
- Proficient and adaptable to new and difficult tasks
- Professional phone etiquette
- Thrives under pressure
- Excellent communication skills
- Customer service-oriented
- Strong organizational and leadership skills
- Excellent planner and coordinator
- Self-motivated invoice processing
Languages
English
Certification
- Certified Resident Care Attendant, N2000 - 2025
- First Aide and Level C CPR AED
Timeline
Resident Care Attendant
Beacon Heights Retirement
08.2025 - Current
Activities Aide
Park Place Retirement Residence
04.2022 - 11.2022
Receptionist/Administrative Assistant
City View Retirement
01.2022 - 04.2022
Customer Service
Canadian Tire Gas Bar
01.2019 - 01.2020
Receptionist/ Billing Administrator
Airtron Canada
01.2016 - 01.2017
Sales Administrator
Rogers Communication Acquired Blackiron Data (Primus Canada)
09.2011 - 03.2016
Team Manager, Business Care, Billing Department
Primus Canada
11.2005 - 08.2011
Executive Administration - Legal, Business Administration, Communications and Accounting
Toronto School of Business
Similar Profiles
Madison DalyMadison Daly
Personal Support Worker at Beacon Heights Retirement ResidencePersonal Support Worker at Beacon Heights Retirement Residence
Cory DominCory Domin
Restaurant Supervisor at Beacon Hill Retirement CommunityRestaurant Supervisor at Beacon Hill Retirement Community
Jack NewtonJack Newton
Paper round at One Stop, Beacon HeightsPaper round at One Stop, Beacon Heights
Sally NguyenSally Nguyen
Resident Care Attendant at The Drew Nursing HomeResident Care Attendant at The Drew Nursing Home
Pankaj SethiPankaj Sethi
Resident Care Attendant at Forest Dale Nursing HomeResident Care Attendant at Forest Dale Nursing Home