Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Lontajo

Lakewood

Summary

Dedicated and compassionate professional with over 20 years of customer service experience and a recent Bachelor of Science in General Business from Northwood University. Proven ability to manage complex responsibilities, including caregiving, client relations, and administrative duties. Brings a strong background in communication, problem-solving, and multitasking, complemented by excellent computer skills across Microsoft Office, Google Workspace, QuickBooks, and CRM systems. Seeking a role that values reliability, empathy, and organizational efficiency, where I can contribute to a supportive team and grow professionally.

Overview

22
22
years of professional experience

Work History

Caregiver – Personal and Professional Experience

(Home Care Services)
01.2020 - 01.2025
  • Provided compassionate care for individuals with diverse needs, including my son with autism and elderly clients with physical and cognitive impairments
  • Managed routines, therapies, and appointments for my son, advocating for support services and ensuring consistency across school, medical, and home environments
  • Developed individualized care plans focused on developmental goals, sensory support, and behavior management techniques
  • Worked professionally for three years with The Key (Home Care Services), delivering in-home care for seniors and clients with special needs
  • Assisted with daily living activities such as bathing, dressing, meal preparation, medication reminders, and companionship
  • Adapted communication and care strategies to meet the unique needs of each individual, promoting dignity, independence, and emotional well-being
  • Maintained a safe and supportive environment while handling documentation, health monitoring, and coordination with care teams
  • Demonstrated exceptional multitasking, empathy, and time management by balancing full-time caregiving with completing a bachelor's degree in business

Customer Service Professional

01.2003 - 01.2023
  • Provided exceptional service across diverse industries including retail pharmacy, department stores, and specialty manufacturing showrooms
  • Handled a wide range of customer interactions, from assisting everyday retail shoppers to working with clients in specialized, high-detail service environments
  • Resolved complex customer issues through active listening, empathy, and effective problem-solving
  • Managed transactions, returns, and payment processing using POS systems, while maintaining accurate documentation
  • Built strong customer relationships that led to repeat business and positive client feedback
  • Adapted communication and service approach based on customer needs and business type
  • Collaborated with team members and leadership to improve workflow and customer satisfaction
  • Trained and supported new hires on service protocols and company procedures
  • Recognized for consistent delivery of high-quality customer care and exceeding service expectations

Education

Bachelor of Science in Business Administration - General Business

Northwood University
Midland, MI
01.2025

Skills

  • Software Proficiency: Microsoft Office Suite (Word, Excel – including formulas and pivot tables, PowerPoint), AutoCAD for basic drafting and design, Google Workspace (Docs, Sheets, Slides), Zoom, Outlook, and QuickBooks for financial tracking
  • Administrative Tools: Proficient in calendar and email management systems, scheduling software, file organization tools, and cloud storage platforms such as Google Drive and OneDrive
  • Customer Relationship Management (CRM): Experience with CRM platforms like Salesforce for managing client data, logging interactions, and tracking service tickets
  • Point of Sale (POS) Systems: Skilled in using modern POS systems for retail transactions, inventory management, and daily cash reconciliation
  • Office and Data Entry Skills: Accurate data entry, documentation, spreadsheet management, form creation, and record-keeping
  • Communication and Soft Skills: Strong written and verbal communication, conflict resolution, multitasking, adaptability, and professional phone/email etiquette
  • Problem Solving and Time Management: Able to prioritize tasks under pressure, troubleshoot technical and service-related issues, and meet strict deadlines independently or in team environments

Work Type

Full TimePart Time

Work Location

RemoteOn-SiteHybrid

Timeline

Caregiver – Personal and Professional Experience

(Home Care Services)
01.2020 - 01.2025

Customer Service Professional

01.2003 - 01.2023

Bachelor of Science in Business Administration - General Business

Northwood University

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Jennifer Lontajo