Jennifer Loner
HILLIER,ON
Summary
Motivated leader with significant experience in non-profit sectors, particularly with The Salvation Army, specializing in program development and community outreach. Demonstrated success in crisis intervention and pastoral counseling, improving client support services. Expertise in budget management and team leadership, creating a nurturing environment for vulnerable populations.
Overview
35
35
years of professional experience
Work History
Chaplain
The Salvation Army Harbor Light Addictions Centre
Kingston, Ontario
01.2025 - Current
- Provide crisis support, spiritual care, and pastoral counseling to individuals and families, respecting their freedom of choice and privacy to select and/or request spiritual support
- Participate in the development and implementation of chaplaincy programs and services
- Plan and conduct chapel services, pastoral care programs (including on-going visitation), and Bible studies for clients as applicable; pray with them as opportunity permits.
- Provide pastoral counseling services for staff as requested or provide referrals as appropriate.
- Responsible for ensuring a high standard of holistic, client-centered care, and establishing a standard that ensures clients are treated with the utmost of respect, in a warm, personal and professional manner
- Participate in case reviews, as appropriate, prepared to discuss how the spiritual issues of a client are being addressed through the entire range of case management: Spiritual assessment, Pastoral care plan
- Review and develop annual goals and objectives in consultation with the spiritual care team.
- Participate in the development, provision, and evaluation of relevant religious services and programs.
- Maintain documentation standards
- Maintain an organized system of recording and reporting on Chaplaincy activities
- Network with Salvation Army ministries, social agencies, community providers, particularly those in the field of volunteer services.
Executive Director
Hospice Prince Edward
01.2023 - 01.2025
- Led strategic initiatives to enhance patient care services and operational efficiency.
- Directed leadership and management of HPE/HPEF programs and services, ensuring alignment with organizational goals.
- Cultivated partnerships with community organizations to enhance visibility and support for hospice programs.
- Oversaw budget development and allocation for hospice resources, optimizing financial resources to support programs.
- Directed staff training programs to improve service quality and team performance.
- Collaborated with healthcare professionals to ensure comprehensive patient care plans.
- Implemented policies to maintain compliance with healthcare regulations and standards.
- Lead fulfillment of HPEF/HPE vision emphasizing Compassion, Dignity, Respect, Integrity, Excellence, and Transparency.
Public Education Coordinator
Alzheimer Society of Hastings-Prince Edward
01.2021 - 01.2023
- Enhanced public understanding of dementia and brain health through community engagements and educational presentations.
Community Services Manager/Fund Developer
Three Oaks Shelter and Services
Belleville, Ontario
01.2016 - 01.2023
- Fostered community partnerships and advocacy initiatives, enhancing service access for women and children.
- Collaborated with Executive Director to plan and develop Outreach services programs.
- Directed crisis intervention, supportive counseling, advocacy, and referral staff in alignment with TOF policies.
- Oversaw hiring, orientation, training, and evaluation of new staff, ensuring alignment with organizational goals.
- Planned and facilitated staff training while establishing professional development goals.
- Provided ongoing managerial leadership through regular staff evaluations as per policy guidelines.
- Developed and implemented scheduling for Outreach services; approved time off and assigned overtime.
- Ensured accurate documentation of client information, facilitating effective internal communication.
Training and Education Coordinator
Three Oaks Shelter and Services
Belleville, Ontario
01.2011 - 01.2016
- Developed and maintained orientation materials for new employees and student placements to support smooth onboarding.
- Designed and implemented internal orientation and ongoing training initiatives to enhance employee awareness of organizational goals.
- Evaluated training programs to measure effectiveness and adapt strategies for continuous improvement.
- Coordinated student placements at shelter, collaborating with educational institutions to enhance student integration.
- Responded to placement requests, ensuring timely completion of applications and funding proposals.
- Increased public awareness of violence against women and children through impactful presentations and speaking engagements.
- Led community development initiatives to foster engagement and support for Three Oaks.
- Created annual report, ensuring brochures were updated and effectively distributed within community.
Program Coordinator
Recreation Outreach Centre
Picton, Ontario
10.2010 - 12.2010
- Implemented programming for The ROC, including GO-Girls, CYC, and Teen Drop-in.
- Coordinated and delivered youth work activities for 11 to 18-year-olds, fostering engagement and skill development.
- Established positive relationships with young people through mentoring initiatives.
- Supervised placement students and volunteers, improving program delivery and supporting participant outcomes.
- Advocated for youth needs as a liaison with community agencies.
- Assisted in proposal writing that secured funding for essential youth programs.
- Oversaw administration tasks for ROC, including reporting and daily statistics.
Community Ministries/Social Service Director
The Salvation Army
High River, Alberta
01.2009 - 01.2010
- Directed Family Services, overseeing program supervision and coordination of annual Christmas campaign raising $125,000.
- Prepared and delivered presentations at community functions, promoting Family Services initiatives.
- Collaborated with social service agencies to enhance community programs and resource accessibility.
- Developed and implemented proposals for new community programs, enhancing service offerings.
- Organized programs for children, youth, and seniors, increasing community engagement and support.
- Provided counseling services for adults and youth within church and community settings.
- Coordinated volunteer efforts at food bank, optimizing operations and improving service delivery.
- Attended community meetings representing Salvation Army in social services sector.
Officer/Pastor/Family Service Supervisor
The Salvation Army
Swift Current, Saskatchewan
01.2002 - 01.2009
- Directed Family Services for the Salvation Army in Swift Current, Saskatchewan. Supervised Family Service Program, including community food bank operations and coordination of the annual Christmas campaign.
- Supervised family service worker, thrift store staff, and justice program team, ensuring program alignment with community needs.
- Provided counseling for adults and youth in the church and the community.
- Wrote and implemented proposals to establish new programs in the community.
- Prepared and delivered presentations for family services at community functions and clubs, promoting program awareness and engagement.
- Attended meetings on behalf of the Salvation Army in the community.
- Worked alongside community social service agency to help facilitate programs for the community.
- Organized children and youth programs.
- Coordinated and supervised volunteers, enhancing program delivery and community involvement.
- Prepared yearly budgets.
Student
The Salvation Army
Toronto, Ontario
01.2000 - 01.2002
- Went to seminary school to become Salvation Army officer/ pastor.
- Had summer placements in church and family service environments.
- Saw clients for food bank.
- Organized children and youth programs.
Children’s Coordinator
Three Oaks Foundation
Belleville, Ontario
01.1999 - 01.2000
- Coordinated the children’s program for the shelter.
- Provided counseling for children and moms.
- Organized placement students.
- Developed and ran outreach program for children.
- Organized outings for children.
- Assisted mothers at court.
- Worked with other agencies in the community in regards to children and women’s safety.
Women’s Crisis Counsellor/Housing Coordinator
Three Oaks Foundation
Belleville, Ontario
01.1991 - 01.2000
- Counseled women in shelter, supporting emotional well-being and crisis resolution.
- Assisted women with securing housing and navigating court processes.
- Responded to crisis calls, providing immediate support and resources.
- Presented presentations to the community on behalf of Three Oaks.
Education
Bachelor - Religious Studies
Booth Bible College
Winnipeg, Manitoba01.2009
Diploma - Social Services
Loyalist College
Belleville, Ontario01.1991
Skills
- Pastoral counseling
- Spiritual assessment
- Program development
- Crisis intervention
- Documentation standards
- Community engagement
- Budget management
- Team leadership
- Compliance implementation
- Public speaking
- Conflict resolution
- Effective communication
- Relationship building
- Volunteer coordination
- Mental health awareness
- Pastoral care
- Spiritual counseling
- Materials preparation
- Addiction support
- Grief support
- Ministry development
- Spiritual guidance
- Fundraising
- Mission-oriented
Hobbies and Interests
- Family
- Outdoors
- Community Activities
Timeline
Chaplain
The Salvation Army Harbor Light Addictions Centre
01.2025 - Current
Executive Director
Hospice Prince Edward
01.2023 - 01.2025
Public Education Coordinator
Alzheimer Society of Hastings-Prince Edward
01.2021 - 01.2023
Community Services Manager/Fund Developer
Three Oaks Shelter and Services
01.2016 - 01.2023
Training and Education Coordinator
Three Oaks Shelter and Services
01.2011 - 01.2016
Program Coordinator
Recreation Outreach Centre
10.2010 - 12.2010
Community Ministries/Social Service Director
The Salvation Army
01.2009 - 01.2010
Officer/Pastor/Family Service Supervisor
The Salvation Army
01.2002 - 01.2009
Student
The Salvation Army
01.2000 - 01.2002
Children’s Coordinator
Three Oaks Foundation
01.1999 - 01.2000
Women’s Crisis Counsellor/Housing Coordinator
Three Oaks Foundation
01.1991 - 01.2000
Bachelor - Religious Studies
Booth Bible College
Diploma - Social Services
Loyalist College