Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer L. McKinney

San Jose

Summary

Experienced professional with a strong background in customer service and inventory management at Whole Foods Market. Demonstrated success in improving client engagement and streamlining operations. Proficient in Microsoft programs and adept at conflict resolution, showcasing adaptability and dedication to excellence.

Overview

23
23
years of professional experience

Work History

Rideshare Driver/DoorDash Delivery Driver

Lyft
07.2017 - Current
  • Company Overview: On-demand driver for the San Francisco Bay Area and Portland, OR
  • On-demand driver for the San Francisco Bay Area and Portland, OR

Cust. Service Supervisor/Frozen Specialist/Grocery Specialist, Wellness Club Administrator

Whole Foods Market
10.2009 - 07.2017
  • Company Overview: Whole Foods Market Campbell, Oakland, Berkeley, and SF.
  • Cashiering, helping with register maintenance, PLU updates, and cash handling practices.
  • Implemented monthly schedule, organized class operations, lead basic fitness classes, and provided nutritional and fitness guidance to members (Wellness Club)
  • Maintained databases, membership accounts, class information, and handled member and partner correspondence (Wellness Club)
  • Specialist for Frozen, small vendors, tea, coffee, and back-up support for Bulk.
  • Whole Foods Market Campbell, Oakland, Berkeley, and SF.

Transfer Agent/Administrative Assistant

TSA, Inc.
12.2008 - 07.2010
  • Managed status requests on property title transfers for hundreds of clients.
  • Facilitated roster lists and client information for presentations.
  • Responsible for title status updates, travel arrangements, and appointment maintenance.

Site Director

YMCA of Santa Clara Valley
10.2006 - 10.2008
  • Managed allotted budget, forecasting, and fundraising techniques to keep the program successfully running.
  • Developed and planned creative enrichment activities including nutritional education and physical education.
  • Established and maintained public relations, event planning, and constant relationship building techniques with school staff and outside vendors.
  • Maintained extensive administrative processes for attendance, finances, behavioral logging.

Co-owner

Scrub-A-Mutt Grooming
02.2003 - 09.2006
  • Co-owner and developer of a small grooming and self-service dog wash shop.
  • Handled all accounting, merchandise, and inventory for the store.
  • Washed and assisted Master Groomer with baths and grooming.

Education

A.A. - Liberal Arts, with an emphasis in Sociology

De Anza College
Cupertino, CA

Skills

  • Windows OS
  • Microsoft programs
  • Customer Service
  • Cashiering
  • Stocking
  • Merchandising
  • Inventory
  • Accounts Payable
  • Light bookkeeping
  • Scheduling
  • Shipping and receiving
  • General administrative
  • Nutrition
  • Cooking
  • Wellness Club
  • Kitchen experience
  • Vehicle navigation
  • Customer service
  • Ride scheduling
  • Route optimization
  • Time management
  • Conflict resolution
  • Client engagement
  • Data entry
  • Cultural sensitivity
  • Problem solving
  • Route planning
  • Map reading
  • Cash handling
  • Clean driving record
  • Customer engagement
  • GPS proficiency
  • Passenger transportation
  • Excellent navigation
  • Customer feedback management
  • Wheelchair assistance
  • Adaptability and flexibility
  • Hospitable
  • Traffic law knowledge
  • Vehicle maintenance
  • Directional sense
  • Tech-savviness
  • Safety awareness
  • Patience and tact
  • Ride-sharing platform knowledge
  • Communication

Timeline

Rideshare Driver/DoorDash Delivery Driver

Lyft
07.2017 - Current

Cust. Service Supervisor/Frozen Specialist/Grocery Specialist, Wellness Club Administrator

Whole Foods Market
10.2009 - 07.2017

Transfer Agent/Administrative Assistant

TSA, Inc.
12.2008 - 07.2010

Site Director

YMCA of Santa Clara Valley
10.2006 - 10.2008

Co-owner

Scrub-A-Mutt Grooming
02.2003 - 09.2006

A.A. - Liberal Arts, with an emphasis in Sociology

De Anza College

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Jennifer L. McKinney