Desired Job Title
Primary Secretary VolunteerCustomer Service RepresentativeWork Type
Full TimeContract WorkGig WorkPart TimeVolunteerConsultingSeasonal WorkLocation Preference
On-SiteRemoteHybridLocation: AJAX, ON
Open to relocation: Yes
Open To Work
Jennifer Lloyd
AJAX,ON
Work Preference
Summary
Customer-focused individual with a passion for delivering exceptional service with strong interpersonal skills, effective communication skills, professional telephone manner, and proficiency in Microsoft Office, email, online systems, and AI tools. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Primary Secretary Volunteer
The Church of Jesus Christ of Latter-day Saints
Pickering, Ontario
04.2026 - Current
- Administer children’s ministry operations, organizing weekly activities, communication, and records
- Track attendance and maintain clear records for 30+ children across regular church programs and services
- Communicate updates, reminders, and scheduling information to parents, volunteers, and ministry leaders in a clear and timely manner
- Welcome parents and visitors, addressing routine questions and directing concerns to appropriate personnel
- Assist with preparing materials, follow-up communication, and general administrative support for church programs and Church
Customer Service Representative
Hudson’s Bay
Pickering, ON
03.2024 - 01.2025
- Assisted customers with purchases, product questions, returns, and general concerns
- Handled a high volume of customer questions in person and helped maintain an efficient, well-organized service area during peak hour
- Processed transactions accurately using point-of-sale systems.
- Provided information about promotions and loyalty programs to customers.
- Identified opportunities for upselling additional products or services based on customer needs
- Supported training of new staff on customer service protocols
- Gathered customer feedback through surveys and used the data to improve customer services
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Maintained organized merchandise displays on the sales floor.
Education
St Jude’s Catholic School
Umuahia , AbiaSkills
- Front Desk Support
- Customer Service
- Administrative Support
- Appointment coordination
- Schedule management
- Calendar management
- Data Entry and Data Management
- Record keeping
- Digital file management
- Spreadsheet management
- Google Workspace
- Team collaboration
- Attention to detail
- Phone etiquette
- [Software] expertise
Certification
- Virtual assistant certificate
- Microsoft Office/ Excel training certificate
- Food handling certificate
- Standard first aid CPR
Timeline
Primary Secretary Volunteer
The Church of Jesus Christ of Latter-day Saints
04.2026 - Current
Customer Service Representative
Hudson’s Bay
03.2024 - 01.2025
St Jude’s Catholic School