Jennifer Liu
Markham,Ontario
Summary
- An outgoing, friendly, passionate person.
- A quick learner with self-drive.
- 7 years of experience in customer service.
- 5 years of experience in a sales representative.
Overview
6
6
years of professional experience
Work History
Real Estate Agent
CENTURY 21 THE ONE REALTY
Markham, Ontario
08.2022 - Current
- Developed and maintained strong relationships with clients by actively listening to their needs and providing tailored property recommendations.
- Successfully negotiated offers and purchase agreements between buyers and sellers, ensuring favorable outcomes for all parties.
- Responded to client inquiries promptly via phone, email, and in-person meetings, delivering clear and timely information.
- Guided clients step-by-step through the entire buying or selling process, including market analysis, property viewings, and closing procedures.
- Managed multiple unpredictable and fast-changing transactions simultaneously, demonstrating exceptional time management and prioritization skills under pressure.
Client Advisor
Velvet and Linen
Richmond Hill, ON
05.2022 - Current
- Running social media, and increased social media presence to promote specific brands and products, including photographing, retouching, designing advertisements posters
- Demonstrated product features to align with customer needs.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Presented products and services to prospective and existing customers to meet client needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales
Client Advisor
Moncler
Toronto, Ontario
10.2019 - 03.2020
- Landed new customers through effective customer service.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities.
- Boosted client retention, establishing sales goals.
Education
Bachelor of Arts - B.Com., Commerce
York University
Toronto, ON02.2019
Skills
- Relationship building
- Time management
- Problem-solving skills
- Strong communication skills
- Exceptional customer service
- Bilingual (English, Mandarin, Cantonese)
- Ability to work under the fast-paced environment
- Microsoft Excel – Advanced
- Microsoft PowerPoint – Proficient
- Microsoft Word – Advanced
- Video Editing – Proficient
- Social Media Management
Timeline
Real Estate Agent
CENTURY 21 THE ONE REALTY
08.2022 - Current
Client Advisor
Velvet and Linen
05.2022 - Current
Client Advisor
Moncler
10.2019 - 03.2020
Bachelor of Arts - B.Com., Commerce
York University
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