JENNIFER LITTLE
CALGARY,ALBERTA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MEDICAL ESTHETICIAN/ RECPTIONIST/ASSISTANT
The Injectionist & Aesthetics
09.2023 - Current
- Perform Skin Analysis & Medical Aesthetic Treatments, Established executive and administrative support, calendar management, inventory and supply maintenance, answer telephone calls, schedule appointments, database and records management
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Assisted in the development of clinic protocols, ensuring compliance with industry standards and regulations for safe practice.
CLIENT CARE REPRESENTATIVE
LIFEWORKS (REMOTE)
06.2021 - 09.2021
- Assisted clients with service requests for appointments and support & suppled information in a timely and in a courteous and professional manner
- Maintained an excellent knowledge and understanding of services with the all the necessary platforms/systems
- Completed allocated tasks and projects assigned by the team leader accurately and within the required timeframes
- Complied with QA Policy and Procedures
- Demonstrated unwavering commitment to protecting client privacy and maintaining the confidentiality of sensitive information.
- Streamlined client onboarding processes for improved efficiency and overall experience.
CHILD AND YOUTH CARE COUNSELLOR
HULL SERVICES (CALGARY)
10.2018 - 07.2021
- Managed team as Shift Leader and fostered a safe and efficient work environment that resulted in organizational improvement
- Liaised relationship between the agency and their client to improve communication channels and overall rapport
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Created & maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Developed and organized daily living activities and provided oversight for reports, objectives, and progress meetings
BEHAVIOURAL SUPPORT/TEACHER ASSISTANT
PROVIDENCE SCHOOL (CALGARY)
11.2020 - 06.2021
- Planned and implemented programming and scheduling for the classroom and other related activities
- Developed rapport and trust with students, families, and staff to develop strategies that address and respond to different behaviours in a safe environment
- Established an inclusive environment for all students and staff, while using technology to support specific needs of students and their families.
Youth Correctional Officer
Burnaby Youth Custody
02.2018 - 09.2018
- Coordinated closely with mental health professionals to address specific needs of inmates struggling with emotional or psychological challenges.
- Improved facility safety by conducting regular security checks, monitoring inmate behavior, and addressing potential conflicts proactively.
- Managed accurate record-keeping systems documenting relevant information such as incidents reports, grievances filed by inmates, and other pertinent data.
- Oversaw daily activities within the correctional facility while maintaining appropriate levels of supervision for each assigned unit or area.
- Responded effectively to emergencies and incidents within the facility, ensuring the safety of all individuals involved.
Education
BODY SPA AND MEDICAL AESTHETICIAN PROGRAM -
JOHN CASABLANCAS INSTITUTE
VANCOUVER, BC01.2022
CRIMINAL JUSTICE PROFESSIONAL DIPLOMA -
COLUMBIA COLLEGE
CALGARY, AB01.2016
BACHELOR OF ARTS, MAJOR IN PSYCHOLOGY -
ST. MARYS UNIVERSITY
CALGARY, AB01.2015
Skills
- ADMINISTRATION
- DOCUMENTATION
- SCHEDULING
- INVENTORY
- COMMUNICATION
- RESEARCH
- ORGANIZATION
- PROBLEM-SOLVING
- LEADERSHIP
- RELATIONSHIP-BUILDING
- CUSTOMER SERVICE
Certification
THERAPEUTIC CRISIS INTERVENTION
ASIST SUICIDE PREVENTION
DIVERSITY TRAINING
INDIGENOUS TRAINING
BRAIN STORY CERTIFICATION
Timeline
MEDICAL ESTHETICIAN/ RECPTIONIST/ASSISTANT
The Injectionist & Aesthetics
09.2023 - Current
CLIENT CARE REPRESENTATIVE
LIFEWORKS (REMOTE)
06.2021 - 09.2021
BEHAVIOURAL SUPPORT/TEACHER ASSISTANT
PROVIDENCE SCHOOL (CALGARY)
11.2020 - 06.2021
CHILD AND YOUTH CARE COUNSELLOR
HULL SERVICES (CALGARY)
10.2018 - 07.2021
Youth Correctional Officer
Burnaby Youth Custody
02.2018 - 09.2018
BODY SPA AND MEDICAL AESTHETICIAN PROGRAM -
JOHN CASABLANCAS INSTITUTE
CRIMINAL JUSTICE PROFESSIONAL DIPLOMA -
COLUMBIA COLLEGE
BACHELOR OF ARTS, MAJOR IN PSYCHOLOGY -
ST. MARYS UNIVERSITY
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