Jennifer Lim
Edmonton,AB
Summary
Customer-focused professional with property management support experience in concierge. Handles resident inquiries, phone calls, move-in and move-out activity, and accurate documentation while maintaining a welcoming environment.
Overview
12
12
years of professional experience
Work History
Concierge, Leasing Assistant
BGO Properties
Edmonton, Alberta
05.2026 - Current
- Assisted with leasing activities in property management office
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Performed administrative duties such as filing resident documents and information.
Concierge
First Service Residential
Edmonton, AB
06.2023 - 05.2026
- Greeting residents and guests with professionalism.
- Addressing resident inquiries and resolving concerns to maintain service quality.
- Conducting authorized suite inspections in line with property procedures.
- Managing emergency situations such as leaks and smoke alarms with calm judgment and proper protocol.
- Controlling key authorization and granting entry for guests, contractors, and maintenance personnel.
- Answered phones and routed messages to property management staff.
- Coordinating move-in and move-out activity to support tenants and property management staff.
- Maintained accurate documentation of incidents and work orders to ensure compliance and effective communication.
- Working with Genetec Security System, Microsoft Word, CACF fire room, Excel sheets, Connect system, Angus system, POS system, and CRM Flex.
Beauty Advisor
Shoppers Drug Mart
01.2015 - 05.2020
Education
High School Diploma -
Ross Sheppard High School
Edmonton, AB05-2006
RECA License Application in Progress
Online Course RECA License
Edmonton, AB11-2026
Skills
- Customer service
- Decision-making
- Organizational skills
- Communication
- Training and mentoring
Timeline
Concierge, Leasing Assistant
BGO Properties
05.2026 - Current
Concierge
First Service Residential
06.2023 - 05.2026
Beauty Advisor
Shoppers Drug Mart
01.2015 - 05.2020
High School Diploma -
Ross Sheppard High School
RECA License Application in Progress
Online Course RECA License