Jennifer Lim
Edmonton
Summary
Self-driven individual with 15+ years experience in customer service and hospitality. Highly proficient at building lasting relationships with customers and team members to further company goals. Always willing and ready to learn and take on new challenges.
Overview
3
3
years of professional experience
Work History
Concierge
First Service Residential
06.2023 - Current
- Providing friendly and efficient customer service to residents.
- Addressing resident inquiries with timely and professional responses via phone, email and in-person interactions.
- Conducting regular authorized suite inspections.
- Handling emergency situations such as leaks and smoke alarms in professional and calmly manner while following proper protocols.
- Managing key authorization and permission of entry for guests, contractors and maintenance.
- Training and helping new staff members on concierge procedures.
- Sorting parcel room boxes and mail delivery while keeping track of any discrepancies.
- Managing move-in and move-out processes smoothly, for both tenants and property management staff.
- Assisting with preparations of tenant forms and personal documents between tenant and coordinator.
- Ensuring timely completion of required documentations such as incident reports and work orders.
- Important skills learned are Genetec-Security System, Microsoft word, CACF fire room and fire procedures, Excel sheets, Connect system, Angus, Square system, maintenance of leak breaker and smoke detector.
Art Instructor
Canvastone Children's Art Studio
01.2023 - 07.2025
- Teaching students ages 6-18. Covering techniques for drawing and painting.
- Enhancing student creativity by implementing art techniques and mediums in lessons.
- Responsible for creating and developing lesson plans for each class.
- Designed and implemented engaging art curriculum.
Education
RECA License Application in Progress
RECA License
OnlineHigh School Diploma -
Ross Sheppard High School
Edmonton, AB05.2006
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
Timeline
Concierge
First Service Residential
06.2023 - Current
Art Instructor
Canvastone Children's Art Studio
01.2023 - 07.2025
RECA License Application in Progress
RECA License
High School Diploma -
Ross Sheppard High School
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