Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Lewis

Warkworth,ON

Summary

Account manager with a strong record of achieving a 93.2% client retention rate and generating over $45,000 in annual sales. Skilled in claims coordination, risk assessment, and delivering exceptional customer service. Proven ability to drive results and enhance client satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Account Manager

Allen Insurance Group
Warkworth, Ontario
04.2020 - Current
  • Achieved a 93.2% retention rate through annual renewal reviews of personal lines policies.
  • Delivered exceptional walk-in service for new business inquiries at office.
  • Contributed to claims team development to support insureds during natural disasters.
  • Initiated mentoring project pairing trainees with mentors for initial six weeks.
  • Generated sales exceeding $45,000 annually while managing a personal lines split.
  • Collaborated with underwriting teams to assess risk and determine coverage options.
  • Provided training to junior staff on account management best practices.
  • Developed strategies to increase revenue from existing accounts.
  • Managed multiple accounts simultaneously while meeting deadlines.

Veterinary Technician

Hillcrest Animal Hopsital
Trenton , ON
07.2005 - 04.2020
  • Assisted veterinarians during patient examinations and medical procedures.
  • Monitored vital signs of animals throughout surgeries and recovery phases.
  • Prepared and administered medications according to veterinary instructions.
  • Maintained accurate medical records and treatment logs for each animal.
  • Managed laboratory samples for diagnostic testing and analysis efficiently.
  • Trained new staff on clinic protocols and effective animal handling techniques.
  • Collaborated with team members to enhance overall clinic operations.

Education

Veterinary Assistant - Veterinary Science

St Lawrence College
Kingston
05-2004

High School Diploma -

CDHS
Campbellford, ON
06-2003

Skills

  • Client relationship management
  • Account development
  • Risk assessment and analysis
  • Policy renewal
  • Claims coordination
  • Customer service excellence
  • Analytical thinking
  • Problem solving skills
  • Time management strategies
  • Attention to detail
  • Sales expertise

Certification

RIBO Licence November 2020

Timeline

Account Manager

Allen Insurance Group
04.2020 - Current

Veterinary Technician

Hillcrest Animal Hopsital
07.2005 - 04.2020

Veterinary Assistant - Veterinary Science

St Lawrence College

High School Diploma -

CDHS
Jennifer Lewis