Account manager with a strong record of achieving a 93.2% client retention rate and generating over $45,000 in annual sales. Skilled in claims coordination, risk assessment, and delivering exceptional customer service. Proven ability to drive results and enhance client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Account Manager
Allen Insurance Group
Warkworth, Ontario
04.2020 - Current
Achieved a 93.2% retention rate through annual renewal reviews of personal lines policies.
Delivered exceptional walk-in service for new business inquiries at office.
Contributed to claims team development to support insureds during natural disasters.
Initiated mentoring project pairing trainees with mentors for initial six weeks.
Generated sales exceeding $45,000 annually while managing a personal lines split.
Collaborated with underwriting teams to assess risk and determine coverage options.
Provided training to junior staff on account management best practices.
Developed strategies to increase revenue from existing accounts.
Managed multiple accounts simultaneously while meeting deadlines.
Veterinary Technician
Hillcrest Animal Hopsital
Trenton , ON
07.2005 - 04.2020
Assisted veterinarians during patient examinations and medical procedures.
Monitored vital signs of animals throughout surgeries and recovery phases.
Prepared and administered medications according to veterinary instructions.
Maintained accurate medical records and treatment logs for each animal.
Managed laboratory samples for diagnostic testing and analysis efficiently.
Trained new staff on clinic protocols and effective animal handling techniques.
Collaborated with team members to enhance overall clinic operations.