Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Lepretre

Edmonton

Summary

Motivated and dependable server, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

12
12
years of professional experience

Work History

Server/ Beer Tubs

Ponoka Stampede
06.2022 - Current
  • Seasonal Work one week every year
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served beverages promptly with focused attention to customer needs.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on serving standards policies and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of drink, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Physical strength and endurance for heavy lifting, restocking, ect..
  • Work efficiently in a team environment


Insulator

Brock Group
07.2022 - 01.2023
  • Performed thorough post-installation inspections to ensure all areas were adequately insulated and free from gaps or defects.
  • Minimized waste by accurately measuring and cutting insulation materials to fit specific spaces precisely.
  • Qualified to handle hazardous materials for certain jobs such as lead abatement.
  • Cut, formed and arranged insulation to promote efficiency of materials for each project.
  • Sorted and organized supplies inventory and ordered material stock from approved vendors.
  • Assisted in training new insulators in proper techniques for cutting, fitting, securing, and repairing insulation materials.
  • Operated hand tools such as beader crimpers, brakes and shears.
  • Measured, cut and laid insulating blankets for tanks.
  • Increased overall project efficiency through effective communication with team members regarding progress updates or challenges faced during the installation process.
  • Identified ideal insulation materials, installation methods and supply requirements to meet project needs.
  • Efficiently coordinated with teams of other tradesmen on large scale projects.

Insulator

Quinn Construction
03.2019 - 01.2020
  • Sorted and organized supplies inventory and ordered material stock from approved vendors.
  • Enhanced workplace safety by conducting thorough insulation inspections and identifying potential hazards.
  • Maintained compliance with industry regulations by staying up-to-date on codes, standards, and best practices related to industrial insulation work.
  • Optimized thermal efficiency for various industrial environments, selecting the appropriate insulation types and thicknesses based on specific needs.
  • Improved facility performance, executing proper removal and disposal of old or damaged insulation materials.
  • Collaborated with other skilled trades professionals to ensure successful completion of complex projects requiring multi-disciplinary expertise.
  • Identified ideal insulation materials, installation methods and supply requirements to meet project needs.

Insulator

Thomas Group
05.2017 - 07.2017
  • Improved project outcomes by carefully removing old or damaged insulation before new installations.
  • Maintained organized inventory of tools and supplies, ensuring optimum productivity during each project phase.
  • Supported the installation process by effectively transporting and organizing insulation materials at job sites.
  • Enhanced insulation efficiency by accurately measuring and cutting insulation materials to fit specific spaces.
  • Streamlined workflow by efficiently loading and unloading insulation materials from delivery trucks.

Server

Fish Tales Cafe
04.2016 - 04.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Boston Pizza
10.2012 - 01.2013
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Server/ Hostess

Blondies Restaurant
02.2012 - 08.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

École H.J. Cody High School
Sylvan Lake, AB
06.2008

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Point of sale operation

Languages

English

Timeline

Insulator

Brock Group
07.2022 - 01.2023

Server/ Beer Tubs

Ponoka Stampede
06.2022 - Current

Insulator

Quinn Construction
03.2019 - 01.2020

Insulator

Thomas Group
05.2017 - 07.2017

Server

Fish Tales Cafe
04.2016 - 04.2017

Server

Boston Pizza
10.2012 - 01.2013

Server/ Hostess

Blondies Restaurant
02.2012 - 08.2012

High School Diploma -

École H.J. Cody High School

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Jennifer Lepretre