Jennifer LePine

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Updated shift logs and produced daily reports to document security activities and specific
• Collaborated with team members to ensure seamless shift transitions, sharing pertinent information about ongoing issues or concerns.
• Improved response time to emergencies with effective communication and coordination with law enforcement agencies.
• Mitigated risk by promptly addressing suspicious activity or potential hazards within the premises.
• Reduced incidents of theft by maintaining a vigilant presence throughout the property.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Answered customers' questions, recommended items, and recorded order information.
• Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Checked guests' identification before serving alcoholic beverages.
• Processed orders and sent to kitchen employees for preparation.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Increased sales significantly by upselling higher-end products to customers.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Served food and beverages promptly with focused attention to customer needs.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, an
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.

Contributed to efficient inventory management, tracking supplies and notifying supervisors when restocking was needed.

• Complied with all regulatory requirements for waste disposal and hazardous material handling procedures, protecting the environment from potential harm.
• Demonstrated strong work ethic, completing physically demanding tasks under varying conditions
• Used measuring tools such as gauges and tape measure to identify conforming parts during production.
• Worked alongside team to accomplish work goals according to schedule.
• Performed quality checks on products and materials to identify any defects.
• Maintained organized and clean work areas at all times on job sites.
• Mentored new employees by providing guidance on safety and proper techniques.
• Understood and followed verbal and written instructions to complete work correctly.
• Observed site safety rules to maximize protections for team members and equipment.
• Aided in accurate measurements and layout work, ensuring precision during project execution and minimizing rework.
• Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
• Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
• Participated actively in regular safety meetings to stay informed about current rules and best practices for accident prevention on the job site.
• Assisted team members with tasks that require group effort.
• Performed general housekeeping and cleaning tasks.

• Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Answered customer telephone calls promptly and appropriately handled needs.
• Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Enforced policies and procedures to increase efficiency.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Trained new staff members in customer service techniques and hotel operations.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Prepared reports on guest satisfaction levels and other metrics.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
• Utilized POS system to receive and process food and beverage orders.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
• Upheld strict regulations for safe alcohol service and food safety.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Kept bar presentable and well-stocked to meet customer needs.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
• Enhanced customer satisfaction by providing efficient and friendly food service.