Jennifer LeMasters
Operations & Event Coordination Specialist
El Centro,CA
Summary
Highly organized, detail-oriented professional with experience coordinating projects and supporting leadership in fast-paced environments. As a Loan Officer, I serve as the central point of contact between clients, real estate agents, escrow officers, and internal teams to keep timelines, communication, and documentation on track. I have also planned and executed client and team events, bringing strong multitasking skills, professionalism, and a proactive approach to executive and project support.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Loan Officer / Project & Operations Coordinator
Preferred Rate Mortgage Company
El Centro, CA
05.2015 - Current
- Coordinated cross-functional teams to achieve project objectives within strict deadlines.
- Developed comprehensive project timelines and budgets, maintaining financial control throughout the project lifecycle.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining attention to detail.
Licensed Personal Banker
JP Morgan Chase
El Centro, CA
11.2009 - 05.2015
- Answered 100's of calls in any day, responded to multiple emails and sat with face to face with customers on average of 50 a day.
- Developed strong relationships with local businesses as part of community outreach efforts aimed at expanding the bank''s presence in the area.
- Implemented effective referral strategies to establish relationships with potential customers and boost branch growth.
- Increased customer satisfaction by diligently addressing inquiries, concerns, and providing personalized banking solutions.
- Assisted in achieving branch targets through active participation in promotional campaigns and events.
Education
No Degree - General Education
Imperial Valley College
Imperial, CA 05.2001 -
Skills
Customer relations
Team player
Administrative skills
Executive support
Problem resolution
Marketing
Project planning
Public relations
Timeline
Loan Officer / Project & Operations Coordinator
Preferred Rate Mortgage Company
05.2015 - Current
Licensed Personal Banker
JP Morgan Chase
11.2009 - 05.2015
No Degree - General Education
Imperial Valley College
05.2001 -