Jennifer Leighton
Campbellville,ON
Summary
Determined and passionate professional, sharing 18 years of lived experience of collaboration, navigation, coordination of services and advocacy within the Child and Youth Mental Health Sector.
Dedicated to continuous learning through active participation in relevant professional development opportunities. Collaborative team player that consistently demonstrates inclusion and communication to accomplish goals and overcoming challenges.
Overview
9
9
years of professional experience
Work History
Provincial Family Advisor
Centre For Addiction And Mental Health
2018.01 - Current
- Promote family voice with innovative ways of meeting the needs of families in hopes of creating positive experiences for youth and families at local hubs.
- Co-facilitate monthly Advisory meetings.
- Provide input and collaborate with the backbone team to support Youth Wellness Hub sites to be family-friendly spaces and responsive to the evolving needs of families and young people.
- Support collective problem-solving and brainstorming to address provincial needs that require or would benefit from family perspectives.
- Involvement in processes relating to strategic planning, service delivery, branding, data collection, peer support and service navigation.
- Continuous professional development and trainings relating to integrated youth services.
Peer Support Volunteer
Parents For Children's Mental Health
2015.07 - Current
- Enhanced peer support program effectiveness by implementing compassionate listening and effective communication techniques.
- Developed trusting relationships with peers, fostering a safe and supportive environment for sharing experiences and coping strategies.
- Collaborated with mental health professionals to provide comprehensive support services tailored to individual needs.
- Improved participants'' well-being by facilitating group discussions on self-care, goal-setting, and stress management techniques.
- Increased community awareness of mental health resources by organizing informational events and workshops.
- Provided emotional support during crisis situations, helping peers navigate challenging circumstances and make informed decisions.
- Facilitated connections between peers sharing similar experiences, creating opportunities for mutual encouragement and growth.
- Served as a positive role model, demonstrating resilience and commitment to personal growth through active participation in own journey.
Family Navigator & Family Engagement Consultant
Contact Hamilton
2019.11 - 2023.09
- Dedicated to exceptional customer service, offering a compassionate and professional approach in addressing inquiries, complaints and requests from clients.
- Proven track record of advocating on behalf of children, youth and families to ensure the required services ans support that resulted in action and implementation of appropriate programs.
- Resource management of various programs, groups, and community service supports, while actively expanding the library of available resources through additional new community partners and supports.
- Strong communication skills to connect and understand the current risk and needs, with the ability to accurately share information and resources including providing clear instructions on process and next steps.
- Time management skills required in managing multiple tasks simultaneously, especially in capturing details with speed and accuracy, all while maintaining a well-organized approach to save time.
- Emotional intelligence with the ability to empathize with challenges, circumstances, and situations faced by clients which supports building rapport and trust with clients.
- Interpersonal skills by effectively building relationships internal and externally especially with clients over the phone, skillfully handling sensitive and vulnerable information by establishing trust and accurate assessment of support services required.
- Strong team player that values collaboration, building community, and fostering employee connections to create a high-performing team, that contributes to positively impacting organizational culture and alleviating stress for both staff and clients.
Education
Certificate - Social Service Worker
Mohawk College of Applied Arts And Technology
Hamilton, ON03.2017
Skills
- Time Management
- Communication Skills
- Organizational Skills
- Interpersonal Skills
- Process Improvement
- Attention to detail
- Critical Thinking
- Customer Service
- Team Player
- Relationship Building
- Professional Demeanor
- Adaptability and Flexibility
Professional Development
Non-Violent Crisis Intervention Training
Living Works, ASIST Training
Youth & Family Engagement Training
Diversity, Equity, Inclusion (DEI) Training
LGBT2SQ Foundations Course
Emotionally Focused Family Therapy (EFFT), Sashbear
Timeline
Family Navigator & Family Engagement Consultant
Contact Hamilton
2019.11 - 2023.09
Provincial Family Advisor
Centre For Addiction And Mental Health
2018.01 - Current
Peer Support Volunteer
Parents For Children's Mental Health
2015.07 - Current
Certificate - Social Service Worker
Mohawk College of Applied Arts And Technology
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