Jennifer-Lee Kienast
Larkspur
Summary
Detail-oriented Executive Assistant with over seven years of experience in advisory firms, tech startups, and retail environments. Demonstrates a results-driven approach and strong collaborative skills to achieve organizational goals while fostering positive relationships across diverse teams.
Overview
14
14
years of professional experience
Work History
Executive Assistant to the Head of Americas
Hakluyt
San Francisco
03.2023 - Current
- Takes ownership of the role as Executive Assistant to the Head Of Americas and Hakluyt Capital Executives by consistently providing high quality and strategic management of Executives' diaries
- Proactively shows leadership in this role by taking steps to minimize Executives' time spent on administrative tasks in order to increase their efficiency
- Makes executive decisions with a clear and well-judged understanding of Executives' diaries, their priorities, and the pressure on their time
- Supports client engagement by assisting Executives in managing their priorities for the year including proposals, debriefs, coordinating calls, organizing events, and overseeing production time
- Recognizes opportunities to improve existing systems for the betterment of the business and proactively shapes and executes those opportunities
- Practices leadership and a high degree of organizational efficiency which is then communicated and upheld among colleagues
- Demonstrates an immaculate standard of communication skills, both verbal and written
- Demonstrates an impeccable level of collegiality and teamwork, even when under pressure
- Organizes multiple Hakluyt events both offsite and in-office as well as serves as a reliable resource for the business support function, providing insight, guidance, and leadership to help embed and grow the team
- Maintains a high standard of adherence to Hakluyt's internal processes and systems, including timely submission of expense reports, thorough completion of contact notes, and consistent scheduling and upkeep of key meetings
- Trains and assists colleagues on databases and applications used
Executive Assistant to the CEO and CFO
Chairish
San Francisco
11.2021 - 03.2022
- Managed calendars, scheduled calls and meetings for both the CEO and CFO
- Developed detailed agendas for CEO and CFO for offsite work events, facilitating structured discussions and maximizing meeting productivity
- Documented key points during team meetings and communicated action items to ensure timely completion by the team
- Booked travel arrangements for the CEO and CFO as well as various Chairish employees
- Prepared office for any in-person visits such as board meetings, investor visits and internal Chairish get-togethers
- Acted as Recruiting Coordinator by reaching out to candidates and scheduling virtual screenings and interviews
- Provided information to staff about office procedures and executive schedules
- Processed and submitted work-related expenses for Chairish executives, ensuring accurate financial tracking
Executive Assistant to the CEO and CTO
MobileCoin
San Francisco
06.2018 - 08.2021
- Managed calendars of both the CEO and CTO so as to ensure lack of discrepancies in scheduled appointments
- Booked travel arrangements for the CEO and MobileCoin employees attending company related events
- Created and processed expense reports for the CEO on a monthly basis so as to ensure they were reimbursed for any work-related charges
- Coordinated logistics for company summits, including venue, food, and transportation arrangements
- Supported employees by managing supply orders, communicating company information via Slack and Google Calendar, facilitating access to benefits, and resolving office operation issues
- Acted as Recruiting Coordinator by reaching out to candidates and scheduling phone screens and interviews with various employees, uploading profiles in Greenhouse and communicating with recruiting agencies to ensure candidates were regularly reviewed
- Maintained strong relationships with colleagues, investors, vendors, and contractors while establishing operational foundation with CTO in fast-paced startup environment
Operations Manager
Goyard, San Francisco Boutique
San Francisco
12.2018 - 06.2019
- Covered floor operations by managing sales, personalization requests, escalations, and after-sales transactions.
- Performed opening and closing procedures and managed all end of day and daily sales store performance reports
- Coordinated shipments for boutique transfers, personalization items, and client purchases.
- Conducted daily cycle counts and resolved discrepancies promptly to maintain stock accuracy.
- Ensured building maintenance was addressed to provide a safe and functional environment. by communicating with all vendor contacts and following up accordingly
- Partook in all product trainings and company compliance meetings so as to relay to the rest of the team and maintain compliance
Boutique Administrator
Cartier
San Francisco
07.2014 - 12.2018
- Managed inventory control by monitoring and facilitating product movement in and out of boutique, ensuring accurate shipments, transfers, and consignments.
- Tagged merchandise for inventory tracking and quality control, organized placement in BTQ Tool, ensured proper fixture movement, and conducted cycle counts, daily counts, audits, and reconciliations.
- Executed POS procedures to support sales team and ensure audit compliance, including tender type processing, tax exemption, 8300 form management, and external boutique transactions.
Jewelry Workshop Administrator
Cartier
New York
07.2013 - 07.2014
- Managed administrative functions in SAP module for client and stock repairs to ensure accuracy and efficiency.
- Allocated team tasks based on FIFO guidelines and prioritized VIP repairs, must ships, warranties, and aged repairs.
- Acted as the primary contact for Service Advisors and boutique associates, supporting the resolution of daily workflow issues.
- Processed billing and assisted with shipping for all repairs upon their completion
- Provided timely and accurate information about brand policies and services by telephone and email to clients
- Acted as team leader for coordination, execution, and reconciliation of monthly repair inventory
Client Services Liaison
Louis Vuitton - LVMH
New York
06.2012 - 02.2013
- Served as primary customer service associate in-store for inquiries and requests from call center, ensuring timely and effective resolution.
- Gained experience across all store departments, including sales, cashiering, repairs, shipping, and conflict resolution, enhancing overall operational knowledge.
- Achieved annual sales goal through effective management of in-store purchases and phone orders.
Education
Associate's Degree - Liberal Arts And Sciences
Laney College
Oakland, CA05-2017
Skills
Microsoft Outlook, Salesforce, Google Suite, Concur, Slack, Signal, Asana, Greenhouse, Zoom, NetSuite, Expensify, Brex
Timeline
Executive Assistant to the Head of Americas
Hakluyt
03.2023 - Current
Executive Assistant to the CEO and CFO
Chairish
11.2021 - 03.2022
Operations Manager
Goyard, San Francisco Boutique
12.2018 - 06.2019
Executive Assistant to the CEO and CTO
MobileCoin
06.2018 - 08.2021
Boutique Administrator
Cartier
07.2014 - 12.2018
Jewelry Workshop Administrator
Cartier
07.2013 - 07.2014
Client Services Liaison
Louis Vuitton - LVMH
06.2012 - 02.2013
Associate's Degree - Liberal Arts And Sciences
Laney College