Jennifer Lee
Hayward
Summary
Floor Manager with seven years of diverse retail experience, skilled in operations and client service. Proven track record in optimizing concession operations, driving revenue growth, and enhancing team performance. Aspires to leverage expertise in fashion trends and merchandising to explore new opportunities and expand business acumen.
Overview
6
6
years of professional experience
Work History
Floor Manager
Allsaints.
Livermore
02.2025 - Current
- Oversee and provide leadership to the stylist team, communicating sales goals and expectations for the day.
- Ensure the floor is updated weekly to showcase the best-sellers and maintain freshness.
- Daily operations, including shipment, damages, and inventory/loss prevention,
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Concessions Supervisor
The Kooples
Palo Alto
07.2023 - 02.2025
- Foster a cohesive team environment across multiple stores empowering staff to deliver exceptional service.
- Streamline operations and boost service quality.
- Analyze sales trends, implement targeted improvements, driving revenue growth and enhancing customer satisfaction.
- Optimize concession operations, enhancing service quality and efficiency.
- Conducted weekly performance analyses, identifying trends and opportunities to surpass store goals and enhance operational efficiency.
Sales Stylist
The Kooples
Palo Alto
10.2022 - 07.2023
- Coordinate product knowledge and fit sessions to the team.Fostered team development by coordinatingproduct knowledge sessions, enhancing collective expertise to meet sales targets and improve customerexperience.
- Implemented creative merchandising strategies to optimize sales floor layout, resulting in improved productvisibility and customer engagement.
- Managed inventory, ensuring accurate stock levels and seamless transfer processes to maintain optimal productavailability.
- Cultivated and expanded clientele base, driving brand awareness and contributing to store sales goals throughstrategic customer relationship management.
Commission Sales Associate in Women's RTW
Bloomingdales
Palo Alto
07.2022 - 10.2022
- Drove sales through personalized customer experiences, managing store operations and online orders whileconsistently meeting commission targets.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly to maintain highsatisfaction levels.
Sales Associate
H&M
San Jose
05.2021 - 07.2022
- Managed floor operations, optimized stock levels, and collaborated with visuals team to enhance storeaesthetics, driving customer satisfaction and sales growth.
- Oversaw truck deliveries and stockroom organization, implementing efficient inventory systems that reduced processing time and improved accuracy.
Assistant Beauty Team Member
Target
Mountain View
11.2018 - 06.2020
- Curated personalized beauty experiences, driving customer satisfaction and sales growth through expertproduct recommendations and engaging demos.
- Optimized inventory management, ensuring seamless product availability and maintaining pristine storeaesthetics for enhanced shopping experiences.
- Pioneered creative product displays and interactive beauty stations, elevating customer engagement andfostering brand loyalty.
Education
Business Marketing -
DeAnza Community College
Cupertino, CA01.2022
Skills
- Customer Service
- Leadership
- Organization
- Merchandising
- Inventory Management
- Sales
- Product Knowledge
- Visual Merchandising
- Time Management
- Fashion Trends
References
- Gabriella Benitez, THE KOOPLES, gbenitez973@gmail.com, +1 (408) 674-6851
- Stacy Akiyama, THE KOOPLES, sakiyama@thekooples.com, +1 (323) 219-6892
- John Thoryk, SANDRO MAJE, +1 (408) 482-5236
Timeline
Floor Manager
Allsaints.
02.2025 - Current
Concessions Supervisor
The Kooples
07.2023 - 02.2025
Sales Stylist
The Kooples
10.2022 - 07.2023
Commission Sales Associate in Women's RTW
Bloomingdales
07.2022 - 10.2022
Sales Associate
H&M
05.2021 - 07.2022
Assistant Beauty Team Member
Target
11.2018 - 06.2020
Business Marketing -
DeAnza Community College