Jennifer Lee
Garden Grove
Summary
Results oriented, detailed professional with experience in all phases of the business cycle, aspiring to grow and evolve in a challenging environment. Skilled at building strong interpersonal business relationships; ability to assess client needs, build rapport, and trust to close deals. Bringing 20 plus years of experience and exceptional work ethics with track record of exceeding employers expectations. Accomplished in working with executive leaders to develop business, financial and growth strategies. Strongly committed to service excellence, client satisfaction, and team collaboration
Overview
22
22
years of professional experience
Work History
Controller
Regime 72
07.2021 - 12.2023
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management. Prepared balance sheets, cash flow reports and income statements.
- Managed quarterly budgets, assets, portfolios, accounts payable, and receivable and general financial reports.
- Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
- Prepared balance sheets, cash flow reports and income statements.
- Managed daily financial functions in collaboration with accounting and payroll personnel.Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Negotiated pricing with vendors to secure cost savings while maintaining desired product quality.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Optimized website navigation, enhancing usability and promoting an intuitive shopping experience for customers.
- Managed social media advertising campaigns to drive brand awareness, engagement, and online sales growth.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
General Manager
Hurst Industries
01.2017 - 07.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses. Increased customer engagement through social media.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Took ownership of customer issues and followed problems through to resolution while prioritizing customer satisfaction and loyalty.
Operations Manager
ACG Green
01.2012 - 01.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships. Started social media for free advertising opportunities leading to magazine covers and increased brands value and perception.
- Helped create new custom software system from scratch to fit with business model creating an efficient system for the team, optimizing and streamlining operations.
General Manager
Newmode Sportswear
01.2006 - 01.2012
- Worked directly with the President to manage all aspects of active menswear line including; design, manufacture, sales, customer service and operations.
- Managed President’s personal and business calendars including; meetings, travel, conference calls, monthly expenses, and special community projects.
- Responsible for day to day accounting, handling all accounts payable and accounts receivable, organizing daily invoices and allocating of money.
- Implemented new office system which led to online sales, increased office productivity and brand awareness.
- Identified key inefficiency, grew repeat business while increasing client satisfaction. Used strong customer rapport to secure contracts with major screen printers, wholesalers increasing customer base by 40%.
- Analyzed merchandise sales and current trends to adapt inventory and change designs
- Supervised team of 16, including hiring, training, payroll and morale.
- Organized new office and designed systems to maximize administrative operations.
- Maintained corporate records, personal financial statements and employee personnel files.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed initial sales roadmaps and market strategies to promote successful product launches. Tripled sales from 1 million to 3 million first year of promotion.
- Negotiated multi million dollar contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Legal Assistant
Law Office of Randy Model
01.2005 - 01.2008
- Helped with intake of new clients and materials by setting up files and documenting important information. Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Organized and filed documents to manage paper and electronic filing systems of clients.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Communicated pertinent information to clients via phone, email, and mail.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
Education
Political Science
University of California
2006
Skills
- Strong communication skills
- Contract/Price negotiation
- Analytical
- Inventory control
- Solution focused
- Revenue Generation
- Project Management
- Office Workflow Improvements
- Operation and Control
- Payroll Processing
- Pricing and Costing
- Strategic Planning
- Negotiation
- Staff Management
- Brand-Building Strategies
- Sales Tracking
- Partnership Building
- Price Structuring
- Good Communication Skills
- Customer Relationship Management
- E-Commerce Strategy
- Warehousing Practices and Procedures
- Social Media Management
- Ecommerce Strategies
- Quickbooks, Netsuite, Sage, Microsoft office
Timeline
Controller
Regime 72
07.2021 - 12.2023
General Manager
Hurst Industries
01.2017 - 07.2021
Operations Manager
ACG Green
01.2012 - 01.2016
General Manager
Newmode Sportswear
01.2006 - 01.2012
Legal Assistant
Law Office of Randy Model
01.2005 - 01.2008
Political Science
University of California
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