Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Leben

Erickson,BC

Summary

Dynamic Compliance Lead at Walmart with expertise in regulatory standards and training development. Proven track record in enhancing customer satisfaction and optimizing sales through effective conflict resolution and plan-o-gram implementation. A self-motivated leader committed to driving operational success and fostering team collaboration.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Compliance Lead

Walmart
12.2022 - Current

Managed compliance initiatives by enforcing standards within all departments.

  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated strong organizational and time management skills while managing multiple projects and associates.
  • Self-motivated, with a strong sense of personal responsibility. I’m adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked well in a team setting, providing support and techniques to meet tight deadlines. Resolving problems, improving operations and providing exceptional Customer service.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.

Resolved problems, improved operations .

Customer Service Manager

Walmart
02.2007 - 12.2022
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Merchandiser

BMI
11.2023 - Current

Managed inventory levels to optimize sales.

Displayed products strategically creating a desirable retail environment.

  • Updated pricing and signage to complete product displays and educate customers.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Inspected merchandise for quality and arranged proper display location on floor.

Education

Dogwood -

Elkford Secondary School
Elkford, BC

Basic Courses -

Selkirk College
Nelson BC
06.1996

Skills

  • Document reviews
  • Regulatory standards
  • Training and mentoring
  • Administrative support
  • Client relations and retention
  • Conflict resolution techniques

Certification

First Aid Level 1

Food Safe Certification

Timeline

Merchandiser

BMI
11.2023 - Current

Compliance Lead

Walmart
12.2022 - Current

Customer Service Manager

Walmart
02.2007 - 12.2022

Basic Courses -

Selkirk College

Dogwood -

Elkford Secondary School
Jennifer Leben