Jennifer Lawrie
Brampton,ON
Summary
Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Reliable Parts Advisor bringing 10 years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Parts Advisor
Dixie Chrysler
08.2022 - Current
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Service Advisor
Midas Bramaleaa
05.2014 - 08.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
No Degree - Business Administration/Medical Office Assistant
Academy Of Learning
Brampton,ON02.2010
Skills
- Goal Setting
- Ordering Parts
- Vehicle Operations Knowledge
- Invoice Processing
- Improving Customer Satisfaction
- Verbal and Written Communication
Languages
English
Full Professional
Timeline
Parts Advisor
Dixie Chrysler
08.2022 - Current
Service Advisor
Midas Bramaleaa
05.2014 - 08.2022
No Degree - Business Administration/Medical Office Assistant
Academy Of Learning
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