Dynamic and reliable professional with exceptional customer service skills. Proven ability to lead teams and enhance operational efficiency while maintaining food safety practices. Recognized for problem-solving and fostering positive relationships, ensuring a welcoming environment for guests and staff alike.
*Assist customers in beverage and food orders.
*Ensure food quality and accuracy for each table.
*Follow up and assist customers with needs and wants.
*Present payment and properly close tables.
*Open and set up restaurant and POS for an efficient work shift.
*Set up server floor and maintain stations.
*Schedule and ensure all breaks and lunches are taken by employees.
*Implement proper procedures, policies, and rules amongst employees.
*Start up and reset POS systems for the week and weekends.
*Over see servers, expos, bussers, and BOH for a productive shift.
*Maintain an open door policy of communication between employees and management.
*Assist BOH with food prep and catering orders.
*Assist employees with problems and finding solutions during shifts.
*Assist general manager in ordering food, coffee, alcohol and restaurant supplies.
*Over see deliveries and make sure all items are received accurately and in proper condition.
*Address customer concerns with food, service and restaurant.
*Assist general manager with scheduling conflicts and work together to find a solution.
*Over see outside workers and maintenance jobs done in restaurant.
*Work out conflicts among employees and work with general manager to find proper resolutions for every situation.
*Created and maintained connection with corporate management and employees.
*Complete walk throughs with health department, corporate management, and new owners of restaurant.
*Support servers on the floor with getting drinks, refills and checking in on customers' needs.
*Assemble and over see catering orders.
*Over see cash coming in and transactions that are taking place at all POS registers.
*Observe labor and make proper cuts in FOH and BOH.
*Go over server reports and pay out servers.
*Close restaurant and complete end of day procedures.
*Arm alarm and lock up all doors to restaurant.
*Opened and set up restaurant and POS for an efficient shift.
*Provided customers help at POS.
*Assisted in customers needs and wants at tables.
*Assisted in retail sales for customers.
*Served and maintained quality of food and beverages.
*Maintained cleanliness and sanitation of tables and surrounding areas for customers and restaurant
*Created welcoming relationships with regular customers.
*Demonstrated strong multitasking skills by managing multiple tables simultaneously without taking away from quality of service.
*Worked with POS system to place orders, manage bills, and handle complimentary items.
*Worked with team members during busy shifts for efficient workflow and excellent guest experiences.
*Closed Sales and tables to ensure customers left satisfied.
*Prepared breakfast and snack items for Ebar and delivered items to them before the start of day.
*Prepared all in house desserts from scratch.
*Helped kitchen staff with various tasks, such as food prep, dishwashing, and restocking supplies, ensuring smooth daily operations.
*Maintained cleanliness and sanitation of kitchen through out work shift.
*Helped cook line and servers in refilling food items and soup vats.
*Created practice schedules and organized practices.
*Assisted in stunting, and tumbling passes to ensure safety.
*Supervised high school students while at various games, rallies, competitions, and other community events.
*Maintained communication of all squad members, school staff, parents, and other schools.
*Gave constructive critique to cheerleaders, encouraging an environment of growth and continuous improvement.
*Assisted in the selection of uniforms, music, and choreography.
*Created a positive team culture that encouraged camaraderie and sportsmanship among cheerleaders.
*Led team bonding exercises to encourage closeness and unity for the squad
*Prepared breakfast and lunch items in the morning.
*Assisted students in purchasing breakfast and lunch.
*Maintained cleanliness and sanitation of work area and surrounding areas.
*Strong communicator
*Adaptable to surroundings
*Exceptional customer service
*Strong work ethic
*Food safety practices
*Tableside etiquette
*Multitasking and organization
*Positive and professional
*Reliable and responsible
*Problem-solving
*Nordstrom Customer Service All Star
*Letter of Acknowledgment for Exceptional Customer Service
*Set up foundation to provide greater participation of squads within CNUSD.
*Supervised team of 10 or more at The Broken Yolk Cafe.
*Achieved several working POS registers and printers with assist from Micros on Oracle system.
*Riverside County Food Handlers License
*Servsafe Alcohol California Certificate