Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jennifer Law

Corona

Summary

Dynamic and reliable professional with exceptional customer service skills. Proven ability to lead teams and enhance operational efficiency while maintaining food safety practices. Recognized for problem-solving and fostering positive relationships, ensuring a welcoming environment for guests and staff alike.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Server/Team Lead/Assistant to General Manager

The Broken Yolk Cafe
11.2021 - Current

*Assist customers in beverage and food orders.

*Ensure food quality and accuracy for each table.

*Follow up and assist customers with needs and wants.

*Present payment and properly close tables.

*Open and set up restaurant and POS for an efficient work shift.

*Set up server floor and maintain stations.

*Schedule and ensure all breaks and lunches are taken by employees.

*Implement proper procedures, policies, and rules amongst employees.

*Start up and reset POS systems for the week and weekends.

*Over see servers, expos, bussers, and BOH for a productive shift.

*Maintain an open door policy of communication between employees and management.

*Assist BOH with food prep and catering orders.

*Assist employees with problems and finding solutions during shifts.

*Assist general manager in ordering food, coffee, alcohol and restaurant supplies.

*Over see deliveries and make sure all items are received accurately and in proper condition.

*Address customer concerns with food, service and restaurant.

*Assist general manager with scheduling conflicts and work together to find a solution.

*Over see outside workers and maintenance jobs done in restaurant.

*Work out conflicts among employees and work with general manager to find proper resolutions for every situation.

*Created and maintained connection with corporate management and employees.

*Complete walk throughs with health department, corporate management, and new owners of restaurant.

*Support servers on the floor with getting drinks, refills and checking in on customers' needs.

*Assemble and over see catering orders.

*Over see cash coming in and transactions that are taking place at all POS registers.

*Observe labor and make proper cuts in FOH and BOH.

*Go over server reports and pay out servers.

*Close restaurant and complete end of day procedures.

*Arm alarm and lock up all doors to restaurant.


Server

Nordstrom
11.2012 - 03.2020

*Opened and set up restaurant and POS for an efficient shift.

*Provided customers help at POS.

*Assisted in customers needs and wants at tables.

*Assisted in retail sales for customers.

*Served and maintained quality of food and beverages.

*Maintained cleanliness and sanitation of tables and surrounding areas for customers and restaurant

*Created welcoming relationships with regular customers.

*Demonstrated strong multitasking skills by managing multiple tables simultaneously without taking away from quality of service.

*Worked with POS system to place orders, manage bills, and handle complimentary items.

*Worked with team members during busy shifts for efficient workflow and excellent guest experiences.

*Closed Sales and tables to ensure customers left satisfied.

Food Prep

Nordstrom
11.2012 - 11.2015

*Prepared breakfast and snack items for Ebar and delivered items to them before the start of day.

*Prepared all in house desserts from scratch.

*Helped kitchen staff with various tasks, such as food prep, dishwashing, and restocking supplies, ensuring smooth daily operations.

*Maintained cleanliness and sanitation of kitchen through out work shift.

*Helped cook line and servers in refilling food items and soup vats.

Cheer Coach

Corona Norco Unified School District
08.2008 - 04.2013

*Created practice schedules and organized practices.

*Assisted in stunting, and tumbling passes to ensure safety.

*Supervised high school students while at various games, rallies, competitions, and other community events.

*Maintained communication of all squad members, school staff, parents, and other schools.

*Gave constructive critique to cheerleaders, encouraging an environment of growth and continuous improvement.

*Assisted in the selection of uniforms, music, and choreography.

*Created a positive team culture that encouraged camaraderie and sportsmanship among cheerleaders.

*Led team bonding exercises to encourage closeness and unity for the squad

Food Worker I

Alvord Unified School District
08.2003 - 10.2008

*Prepared breakfast and lunch items in the morning.

*Assisted students in purchasing breakfast and lunch.

*Maintained cleanliness and sanitation of work area and surrounding areas.

Education

No Degree - Business Administration

University of Redlands
Redlands, CA

No Degree - Culinary

Riverside Community College
Riverside, CA

Skills

    *Strong communicator

    *Adaptable to surroundings

    *Exceptional customer service

    *Strong work ethic

    *Food safety practices

    *Tableside etiquette

    *Multitasking and organization

    *Positive and professional

    *Reliable and responsible

    *Problem-solving

Accomplishments

*Nordstrom Customer Service All Star

*Letter of Acknowledgment for Exceptional Customer Service

*Set up foundation to provide greater participation of squads within CNUSD.

*Supervised team of 10 or more at The Broken Yolk Cafe.

*Achieved several working POS registers and printers with assist from Micros on Oracle system.


Certification

*Riverside County Food Handlers License

*Servsafe Alcohol California Certificate

Timeline

Server/Team Lead/Assistant to General Manager

The Broken Yolk Cafe
11.2021 - Current

Server

Nordstrom
11.2012 - 03.2020

Food Prep

Nordstrom
11.2012 - 11.2015

Cheer Coach

Corona Norco Unified School District
08.2008 - 04.2013

Food Worker I

Alvord Unified School District
08.2003 - 10.2008

No Degree - Business Administration

University of Redlands

No Degree - Culinary

Riverside Community College
Jennifer Law