JENNIFER LAVOIE
Courtenay,Canada
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
22
22
years of professional experience
Work History
Owner, Operator
Prime Medical Billing Co.
01.2012 - Current
- Self Employed
- Medical Billing Consultant/trainer
- Scheduler, Remote MOA, Data Analysis, Report
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Assessed income and expenses and adapted plans to improve profit levels.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
BC Area Manager – Training, Customer Service
Dr. Bill
03.2016 - 01.2019
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Admin Clerk – part-time for NP Jamie Fortier
Home and Community Care
01.2015 - 01.2016
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Arranged meetings and appointments and updated records to assist management.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Input data into spreadsheets and databases.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
Casual, Booking Clerk, ADT/Psych Colpo/cysto
St. Joseph’s General Hospital
01.2013 - 01.2016
- Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
- Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
- Provided exceptional customer service while resolving conflicts or issues related to reservations or cancellations.
- Utilized specialized software for managing reservations, improving overall organization and efficiency.
- Implemented effective time management strategies to prioritize tasks and meet deadlines consistently.
- Streamlined booking processes for improved accuracy and reduced errors in reservation management.
MOA/Billing/Medical records
Comox Valley Medical Clinic
01.2004 - 01.2012
MOA/Office Manager/Transcriptionist
Dr. Justin Chau/Dr. L. de Jager
01.2007 - 01.2008
MOA/Scheduler/Transcriptionist
Ocean View Women’s (Hartman, Bagdan, Wilson, Etc.)
01.2004 - 01.2006
Education
Medical Office/Adminstrative Assistant
Sprott Shaw College
Courtenay06-2003
Skills
- Healthcare office management
- Experienced in scheduling logistics
- Effective multitasking
- Experienced in navigating challenging environments
- Detail-oriented accuracy
- Senior travel consultant with extensive experience
- Executive and physician training proficiency
- Assessing performance metrics for challenged office locations
- Designed educational resources to enhance billing practices
- Skilled in accurate transcription
Languages
English
Full Professional
Timeline
BC Area Manager – Training, Customer Service
Dr. Bill
03.2016 - 01.2019
Admin Clerk – part-time for NP Jamie Fortier
Home and Community Care
01.2015 - 01.2016
Casual, Booking Clerk, ADT/Psych Colpo/cysto
St. Joseph’s General Hospital
01.2013 - 01.2016
Owner, Operator
Prime Medical Billing Co.
01.2012 - Current
MOA/Office Manager/Transcriptionist
Dr. Justin Chau/Dr. L. de Jager
01.2007 - 01.2008
MOA/Billing/Medical records
Comox Valley Medical Clinic
01.2004 - 01.2012
MOA/Scheduler/Transcriptionist
Ocean View Women’s (Hartman, Bagdan, Wilson, Etc.)
01.2004 - 01.2006
Medical Office/Adminstrative Assistant
Sprott Shaw College
Clinical
General office support, reception and patient assistance. Experience in multiple scheduling as well as the day-to-day of running an office. Medical office - MSP medical billing specialist including CDM/DOD. Various additional task skills set including surgical instrument sterilization, audio testing and tympanometry, dressing changes - fingers and wound training.
Clerical
- Effective organizational skills in a general office setting; file systems/information mgmt.
- Strong IT skills in adapting to new computers, systems, upgrades and maintenance.
- Detail oriented individual, who enjoys maintaining office records and customer profiles
- Independent work habits and great time management skills
- Committed to keeping current with new data or information through office training, seminars, reading and personal development
- Accurately performs day, week and month-end office reports; some accounting bank deposits, reconciliations.
Customer Service
- Demonstrates quality customer service and excellent telephone mannerism
- Developed existing and new clientele with effective networking and word of mouth referrals
- Committed to excellence and strive to provide clear concise information both in sales, products and customer service
- Good listening and intuitive capabilities
- Excel in a team player environment
- Excellent written and oral communication
- Able to achieve a desired outcome or results with strong business communication skills
- Experience in providing personal written evaluations on events and employees.
- Created a web-based staffing manual, videos – templates and guidelines for physicians and staff
Physician Testimonial
- Dr. Paul’s has been a physician using the services of DR Bill for my billing needs since 2016.
- My needs and expectations for services rendered have been meet with competence; care in details and access to information available to clarify submissions. Jennifer has taken these services to a new level for me. Jennifer has been prompt honest in setting boundaries but taking responsibility for herself as professionals involved in medical care services. I’m happy to recommend Jennifer to role of assistant for Physicians!
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