JENNIFER LATORRE
Food Service Supervisor
Regina,SK
Summary
Food service professional with extensive experience in overseeing daily operations, improving service quality, and maintaining high standards of hygiene and safety. Known for strong team collaboration and achieving results through flexible problem-solving and reliable leadership. Skilled in staff training, inventory control, and customer service excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Tim Horton's Macora Hospitality
10.2022 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Chef De Quart (Swing Manager)
Mcdonald's Les Restaurants Mika Inc.
02.2021 - 09.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
Shift Manager
Epicurean Partners Exchanges, Inc. (Kenny Rogers Roasters)
08.2018 - 05.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Customer Service Representative
Alorica Philippines, Inc.
08.2015 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Swing Shift Manager
McDonald's Restaurant of Canada Ltd.
05.2013 - 05.2015
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Increased revenue through the implementation of effective sales tactics and promotional activities.
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Reduced employee turnover rates with effective hiring and onboarding processes.
- Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
Service Crew Member
SSP Emirates LLC.
12.2008 - 08.2011
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
Education
Bachelor of Science - Computer Science
Metro Business College
Pasay City, Philippines04-2023
Skills
- People Leadership
- Strategic Planning
- Change Management
- Standards compliance
- Future-oriented planning
- Training & Mentoring
Languages
English
Certification
- Advance Food Safety Certificate, Safe Check Food Safety - September 23, 2024 - September 23, 2029 - Certificate Number 89148916
Timeline
Food Service Supervisor
Tim Horton's Macora Hospitality
10.2022 - Current
Chef De Quart (Swing Manager)
Mcdonald's Les Restaurants Mika Inc.
02.2021 - 09.2022
Shift Manager
Epicurean Partners Exchanges, Inc. (Kenny Rogers Roasters)
08.2018 - 05.2019
Customer Service Representative
Alorica Philippines, Inc.
08.2015 - 02.2018
Swing Shift Manager
McDonald's Restaurant of Canada Ltd.
05.2013 - 05.2015
Service Crew Member
SSP Emirates LLC.
12.2008 - 08.2011
Bachelor of Science - Computer Science
Metro Business College
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