Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Lang

Wetaskiwin,Alberta

Summary

At The Bethany Group, I excelled as a Lodge Attendant, significantly enhancing residents satisfaction through outstanding customer service and meticulous attention to cleanliness, reducing complaints. Skilled in both complaint handling and basic maintenance, I led training for new staff, ensuring high service standards. My strong work ethic and teamwork ability contributed to a consistently spotless environment, showcasing my dedication to excellence.

Overview

11
11
years of professional experience

Work History

Lodge Attendant

The Bethany Group
10.2021 - Current
  • Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Set tables
  • Assist serving lunch
  • Dishes clean or dirty

Lodge Attendant

The Bethany Group
Camrose, Alberta
03.2014 - 10.2021
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

11 -

Wetaskiwin Composite High School
Wetaskiwin, AB

Skills

  • Strong Work Ethic
  • Local Area Knowledge
  • Basic Maintenance Knowledge
  • Complaint Handling
  • Food and beverage knowledge
  • Housekeeping standards
  • Cash handling experience
  • Teamwork

Languages

English
Upper intermediate (B2)

Timeline

Lodge Attendant

The Bethany Group
10.2021 - Current

Lodge Attendant

The Bethany Group
03.2014 - 10.2021

11 -

Wetaskiwin Composite High School

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Jennifer Lang