JENNIFER LANDERS

• Cultivated client relationships, enhancing satisfaction and driving retention.
• Coordinated insurance policy renewals and updates for commercial clients.
• Analyzed risk factors to provide tailored insurance solutions.
• Collaborated with underwriters to assess coverage options and pricing.
• Resolved client inquiries and concerns promptly and professionally.
• Identified cross selling opportunities through analysis of current client portfolios.
• Conducted audits of client accounts, confirming compliance with carrier requirements.
• Synthesized data from multiple sources to generate reports that guided policy change decisions.

• Managed a diverse portfolio generating $980K in revenue.
• Conducted account reviews to identify improvement areas and drive client success.
• Fostered client relationships and promptly addressed needs, enhancing overall satisfaction.
• Oversaw all renewal processes to maintain client engagement.
• Facilitated onboarding of clients through participation in new business meetings.
• Specialized in complex property portfolios and large commercial construction projects.
• Trained newly licensed producers and associates for optimal performance.

Managed a revenue portfolio of nearly 4 million.

• Created new processes that streamlined workflows, contributing to improved team efficiency.
• Enhanced team dynamics through cooperative engagement and open communication, fostering a collaborative work environment.
• Trained new team members on company procedures and safety requirements.
• Demonstrated company values through exemplary behavior, positively influencing workplace culture.

• Managed a diverse portfolio of accounts, A book of 1.2 Million in revenue. Specializing in Complex Property portfolios and Large Commercial Construction.
• Elevated client satisfaction by fostering strong relationships and proactively addressing needs.
• Performed regular account reviews to pinpoint improvement areas and drive ongoing success.
• Enhanced team dynamics through cooperative engagement, open communication, and effective reward systems.
• Trained new team members by relaying information on company procedures and safety requirements.
• Consistently upheld company values through exemplary behavior.

• Bound 25 new commercial lines business accounts monthly.
• Enhanced company reputation for excellence in commercial lines insurance through targeted client engagement.
• Trained new sales and account management staff, improving onboarding experience and team cohesion.
• Presented findings and recommendations to stakeholders, facilitating informed decision-making.

• Managed book of business with four thousand clients, driving revenue growth through tailored client engagement.
• Developed processes and procedures that improved client retention and streamlined employee training for better client experience.
• Conducted personal insurance reviews to identify coverage gaps and cross-sell relevant products, enhancing client satisfaction.